Language
English
Fluent
Work Experience
Security / Control Officer at Paladin Security
January 1, 2021 - October 28, 2025Responsible for mall security, ensuring the safety of mall patrons; first aid for trips and falls; manage a team of guards; receiving phone calls; multitasking; alarm response; security dispatch; CCTV surveillance; liaise with Police and mall management; lockups and unlocks of mall entrances; evictions inside and outside the mall; emergency handling and response; basic project management; basic computer skills.
Empowered CSR at Convergys Call Centre
March 1, 2019 - March 1, 2019Recommend plans to customers; maintain knowledge of all products and rate plans; computer skills; multitasking while helping the customer; improving customer retention with services; answering 35–50 calls a day; customer requests and inquiries about bills, rate plans, services and equipment; managing escalation calls from upset customers; provided online chat support to CSR agents; teaching and training 24 classes of brand-new customer service reps; achieved #1 in sales during time there; promoted to Online Chat Support and took customer retention calls.
Security / Control Officer at Concord Security
January 1, 2013 - January 1, 2013Managed a team on graveyard shift; security patrols in the mall; security descriptions; great communication and interpersonal skills; fluent in English; excellent writing skills; good at multitasking; good at sales; excellent under pressure.
Education
Qualifications
Industry Experience
Retail, Professional Services
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