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Hi, I'm Lorenzo Hargrove, a customer service and sales professional with a knack for remote roles and CRM-driven outreach. I enjoy listening to customers, solving problems, and building rapport that leads to successful promotions and long-term relationships. I'm passionate about using CRM tools and data to improve customer experiences and drive results, and I look forward to applying these skills in a collaborative, growth-focused environment.…Hi, I'm Lorenzo Hargrove, a customer service and sales professional with a knack for remote roles and CRM-driven outreach. I enjoy listening to customers, solving problems, and building rapport that leads to successful promotions and long-term relationships. I'm passionate about using CRM tools and data to improve customer experiences and drive results, and I look forward to applying these skills in a collaborative, growth-focused environment.

Lorenzo Hargrove

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Hi, I'm Lorenzo Hargrove, a customer service and sales professional with a knack for remote roles and CRM-driven outreach. I enjoy listening to customers, solving problems, and building rapport that leads to successful promotions and long-term relationships. I'm passionate about using CRM tools and data to improve customer experiences and drive results, and I look forward to applying these skills in a collaborative, growth-focused environment.…Hi, I'm Lorenzo Hargrove, a customer service and sales professional with a knack for remote roles and CRM-driven outreach. I enjoy listening to customers, solving problems, and building rapport that leads to successful promotions and long-term relationships. I'm passionate about using CRM tools and data to improve customer experiences and drive results, and I look forward to applying these skills in a collaborative, growth-focused environment.

Available to hire

Hi, I’m Lorenzo Hargrove, a customer service and sales professional with a knack for remote roles and CRM-driven outreach. I enjoy listening to customers, solving problems, and building rapport that leads to successful promotions and long-term relationships.

I’m passionate about using CRM tools and data to improve customer experiences and drive results, and I look forward to applying these skills in a collaborative, growth-focused environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Remote Customer Service Representative / Sales Development Representative at Work At Home Professional Services Company

October 2, 2023 - October 2, 2023

Responded to customer inquiries via mail and phone; used scripts to engage prospects, built rapport, scheduled client appointments, and managed data in CRM systems (Salesforce/HubSpot). Handled A/R and A/P tasks, verified invoices, and supported vendor communications.

Remote Customer Service & Sales Development Specialist at Toll Brothers

November 1, 2021 - November 1, 2021

Managed 150–200 inbound calls and outbound prospecting for new homeowners; answered inquiries, scheduled appointments, and supported billing within SAP; utilized CRM platforms (HubSpot/Salesforce) and performed data entry and reporting.

Customer Service Representative / Sales Development Representative at PECO Exelon

April 1, 2005 - April 1, 2005

Handled inbound and outbound calls, offered promotions, processed new customer applications for the CAP program, built rapport with customers through active listening, and supported promotional activities.