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Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty. I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.…Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty. I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.

Ann Cherryl Fernandez

Project Manager, Content Creator, Content Designer, +5

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Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty. I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.…Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty. I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.

Available to hire

Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty.

I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Tagalog

Advanced

Work Experience

Client Retention Representative at Telus Communications

May 1, 2024 - May 1, 2024

Retained high-value customers by developing tailored solutions, achieving top 5% ranking in customer retention. Educated clients on service value, contributing to consistent revenue growth and stronger brand loyalty. Earned Leading Stars Award (2022 & 2023) for outstanding performance. Handled high call volumes with professionalism, balancing customer satisfaction with business objectives.

Virtual Assistant / Project Coordinator at Impact Media

May 1, 2023 - May 1, 2023

Coordinated 20+ client marketing projects simultaneously, ensuring deadlines and quality standards were met. Created project briefs and SOPs, reducing project turnaround time by 15%. Acted as primary client liaison, keeping stakeholders updated and projects on track. Assisted with website updates and content management, supporting client brand visibility. Supported creative teams with content design in Canva and process documentation.

Project Coordinator / Virtual Assistant at Triple A Transcription

August 1, 2022 - August 1, 2022

Managed transcription projects from client intake to delivery, ensuring 100% on-time completion. Streamlined invoicing and client communications, improving payment turnaround times. Served as key liaison between clients and transcriptionists, reducing revisions by 20%.

E-Commerce Customer Service Supervisor at Ennovia

February 1, 2022 - February 1, 2022

Oversaw customer inquiries, returns, and disputes, achieving a 92%+ resolution satisfaction rate. Managed product listings and order fulfillment across Shopify and Amazon, ensuring accurate and timely updates. Trained and guided new support staff, improving response times by 25%.

Customer Support (Email & Chat) at Joytunes

December 1, 2021 - December 1, 2021

Resolved complex customer inquiries across email and chat, maintaining a 90%+ customer satisfaction score. Handled subscription management and refunds with accuracy, minimizing customer churn.

E-Commerce Customer Service/Admin Support at GWA Autoparts

July 1, 2021 - July 1, 2021

Handled all customer requests/inquiries. E-commerce store management and fulfillment (Walmart, Shopify, Amazon). Handles Amazon-related tasks. Handles shipment and fulfillment. Handles refunds/disputes. Light Bookkeeping.

Digital Coordinator / Project Manager at James Hammon Digital Marketing

September 1, 2018 - September 1, 2018

Directed end-to-end delivery of digital marketing projects, coordinating with contractors and clients. Managed updates to client websites (WordPress, Wix) to support campaigns and digital launches. Monitored digital product development and QA, ensuring error-free project rollouts. Contributed strategic insights to improve marketing campaign performance.

Various Roles at Additional Roles (2011 – 2020)

December 31, 2020 - December 31, 2020

Customer Service Specialist (Concentrix), Market Research & Social Media Support, Appointment Setting, Digital Marketing Support.