Ann Cherryl Fernandez
Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management.
About
Hi, I’m Ann Cherryl Fernandez. I’m a customer service and project coordination professional with 15+ years of experience delivering exceptional client support, retention strategies, and end-to-end project management. I’ve helped teams boost customer satisfaction, streamline operations, and coordinate cross-functional efforts to deliver projects on time. I’m known for driving efficiency, solving problems quickly, and cultivating long-term client loyalty.
I thrive in fast-paced, collaborative environments and enjoy turning complex requirements into clear plans, SOPs, and successful outcomes. My experience spans telecommunications, remote virtual assistance, and e-commerce support, enabling me to adapt to diverse industries and deliver measurable results.
- Joined October 2025
Skills· 13
Languages
- EnglishFluent
- TagalogAdvanced
Industry experience
- Telecommunications
- Retail
- Software & Internet
- Professional Services
- Media & Entertainment
- Education
- Other
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Work experience· 8 roles
Retained high-value customers by developing tailored solutions, achieving top 5% ranking in customer retention. Educated clients on service value, contributing to consistent revenue growth and stronger brand loyalty. Earned Leading Stars Award (2022 & 2023) for outstanding performance. Handled high call volumes with professionalism, balancing customer satisfaction with business objectives.
Coordinated 20+ client marketing projects simultaneously, ensuring deadlines and quality standards were met. Created project briefs and SOPs, reducing project turnaround time by 15%. Acted as primary client liaison, keeping stakeholders updated and projects on track. Assisted with website updates and content management, supporting client brand visibility. Supported creative teams with content design in Canva and process documentation.
Managed transcription projects from client intake to delivery, ensuring 100% on-time completion. Streamlined invoicing and client communications, improving payment turnaround times. Served as key liaison between clients and transcriptionists, reducing revisions by 20%.
Education
Certifications and awards· 8
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