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I am a customer-focused solutions specialist with a background in telecom billing, customer care, and remote support. I thrive on turning complex problems into clear, actionable outcomes for customers, while continually refining processes and leveraging CRM tools to improve satisfaction and efficiency. I enjoy collaborating with cross-functional teams, adapting quickly to evolving business needs, and delivering friendly, empathetic service across phone, chat, and email channels. I bring a proactive mindset for upselling value and building lasting relationships with customers.…I am a customer-focused solutions specialist with a background in telecom billing, customer care, and remote support. I thrive on turning complex problems into clear, actionable outcomes for customers, while continually refining processes and leveraging CRM tools to improve satisfaction and efficiency. I enjoy collaborating with cross-functional teams, adapting quickly to evolving business needs, and delivering friendly, empathetic service across phone, chat, and email channels. I bring a proactive mindset for upselling value and building lasting relationships with customers.

Manjeet Raizada

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I am a customer-focused solutions specialist with a background in telecom billing, customer care, and remote support. I thrive on turning complex problems into clear, actionable outcomes for customers, while continually refining processes and leveraging CRM tools to improve satisfaction and efficiency. I enjoy collaborating with cross-functional teams, adapting quickly to evolving business needs, and delivering friendly, empathetic service across phone, chat, and email channels. I bring a proactive mindset for upselling value and building lasting relationships with customers.…I am a customer-focused solutions specialist with a background in telecom billing, customer care, and remote support. I thrive on turning complex problems into clear, actionable outcomes for customers, while continually refining processes and leveraging CRM tools to improve satisfaction and efficiency. I enjoy collaborating with cross-functional teams, adapting quickly to evolving business needs, and delivering friendly, empathetic service across phone, chat, and email channels. I bring a proactive mindset for upselling value and building lasting relationships with customers.

Available to hire

I am a customer-focused solutions specialist with a background in telecom billing, customer care, and remote support. I thrive on turning complex problems into clear, actionable outcomes for customers, while continually refining processes and leveraging CRM tools to improve satisfaction and efficiency.

I enjoy collaborating with cross-functional teams, adapting quickly to evolving business needs, and delivering friendly, empathetic service across phone, chat, and email channels. I bring a proactive mindset for upselling value and building lasting relationships with customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Solution Specialist, Billing and Credit Department at Shaw Direct / Rogers Communications Inc.

November 1, 2024 - November 1, 2024

Provided expert phone and chat support for billing and service inquiries, achieving 95–100% customer satisfaction and first-call resolution. Negotiated payment arrangements (settlements, deferrals, partial payments) and monitored compliance. Managed delinquent accounts (60+ or 90+ days past due), investigated disputes, and negotiated final settlements. Conducted credit risk analysis using Provenir and Decision Edge. Upsold Shaw Direct/Rogers TV products and educated customers on value. Maintained strong online availability and used Genesis chat platform for support.

Customer Care Associate at Western Union (Minacs-Aditya Birla Group Company)

April 1, 2015 - April 1, 2015

Provided multilingual customer assistance and technical troubleshooting for Western Union transactions. Promoted financial services through upselling and partnerships with banks and retailers (HEB stores, Walgreens).