Ernesto Azofeifa Llubere
I am Ernesto Azofeifa Llubere, a results-oriented professional with a proven track record in the online and live gaming industry.
About
I am Ernesto Azofeifa Llubere, a results-oriented professional with a proven track record in the online and live gaming industry. I excel at leading complex marketing campaigns, meeting tight deadlines, and staying within budget while leveraging data-driven insights to optimize player retention and VIP programs. I thrive in fast-paced environments and enjoy building cross-functional teams and international partnerships.
Over the years I have managed large-scale player databases and overseen both online and brick-and-mortar casino operations, coordinating with providers, sponsors, and affiliates. I am fluent in English and Spanish, experienced in loyalty programs and promotions, and committed to delivering high-quality customer service and strategic growth for gaming and entertainment businesses.
- 1 year's experience
- Joined October 2025
Skills· 10
Languages
- EnglishFluent
- Spanish; CastilianAdvanced
Industry experience
- Gaming
- Media & Entertainment
- Software & Internet
- Travel & Hospitality
- Professional Services
Work experience· 17 roles
Directed all casino operations, including player database management, promotions, and withdrawals. Developed and implemented a new loyalty program and managed the VIP player database. Supported poker operations by configuring rake settings, managing tournaments, and handling withdrawals. Provided training and mentorship for customer service and poker staff.
Led the setup of new departments for customer service, fraud, and payouts. Configured game operations and established comprehensive terms, conditions, and internal policies. Managed all communications and served as the primary liaison for providers, partners, and sponsors.
Provided comprehensive consulting services for casino and poker tournament management, customer service, and marketing, including advising on BetOnline.ag's loyalty program. Independently managed and executed new projects for both online and brick-and-mortar operations.
Education
Certifications and awards
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