OLUCHI UZO R

Available to hire

Skills

Experience Level

Language

English
Fluent

Work Experience

Customer Service Supervisor at iWorkplace
July 1, 2025 - July 1, 2025
Led the customer service team, reduced issue escalations by 25%, and launched initiatives that increased customer satisfaction by 20% within six months; guided digital transformation of customer service processes, achieving a 30% efficiency improvement and a seamless omnichannel experience; established a structured customer feedback loop resulting in more actionable insights and a 20% reduction in recurring issues.
Customer Service Associate at iWorkplace
December 1, 2023 - December 1, 2023
Improved efficiency in handling customer complaints, reducing average resolution time by 30%; promoted additional services and upgrades contributing to a 15% upsell revenue; provided management with customer interaction feedback; reduced response time to inquiries by 25% through streamlined channels.
Customer Success Associate at Voyatek Group
December 1, 2022 - December 1, 2022
Resolved 95% of customer inquiries on first contact, improving satisfaction; achieved a 20% increase in add-on product sales through proactive recommendations; recognized as 'Customer Success Star of the Month' three times; contributed to a 15% improvement in overall customer satisfaction by providing timely, accurate product and service information.

Education

B.Sc. Business Administration at Caleb University
October 1, 2016 - September 1, 2020

Qualifications

New Horizons 2020
January 11, 2030 - October 29, 2025
Microsoft Office Suite
January 11, 2030 - October 29, 2025
Customer Relationship Management
January 11, 2030 - October 29, 2025
Project Management
January 11, 2030 - October 29, 2025
Jobberman Soft-Skill Training
January 1, 2021 - October 29, 2025
Certificate of Achievement
January 11, 2030 - October 29, 2025
Young Africa Works Master Card Foundation Professional and Soft-Skill Training
January 1, 2024 - October 29, 2025
Agile & Scrum Development Training
January 11, 2030 - October 29, 2025
SAFe Scrum Master Training
January 11, 2030 - October 29, 2025
Certified SAFe Professional
January 11, 2030 - October 29, 2025

Industry Experience

Professional Services

Skills

Experience Level