Momena Malik
I'm Momena Malik, a Technical Support Engineer with a Master of Science in Information Security and Cryptography from the University of Turku.
About
I’m Momena Malik, a Technical Support Engineer with a Master of Science in Information Security and Cryptography from the University of Turku. I specialize in incident and problem management, troubleshooting technical issues, and collaborating with development teams to deliver reliable, user-focused solutions.
I’m proactive, detail-oriented, and calm under pressure, with strong communication and documentation skills. I enjoy turning complex technical challenges into clear, actionable improvements that help teams and partners succeed.
- Joined October 2025
Languages
- UrduFluent
- EnglishFluent
- FinnishAdvanced
Industry experience
- Computers & Electronics
- Software & Internet
- Professional Services
- Telecommunications
Work experience
Providing technical incident and problem management for Valo Products via Zendesk, escalating product-related issues to the Development team as needed. Managing a range of support cases, including both technical troubleshooting and non-technical product-related inquiries from Valo Partners.
Provide accurate and timely corrective measures to Cellular Mobile Operators (CMOs) in order to resolve MNP (Mobile Network Portability) Helpdesk complaints. Ensure timely logging and tracking of CMO complaints and queries by helpdesk staff. Suggest changes in helpdesk standard operating procedures as and when required. Generate and design Daily/Weekly/Monthly and demand-based (Internal/ External) MNP Statistical reports.
Provide technical support to CMOs in line with support procedures and SLAs. Provide issue status updates to the CIO and escalate problems to the SD Team Lead as per guidelines. Maintain detailed knowledge base of systems and applications and their respective functionalities and usabilities.
Education
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