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With a strong background in customer-facing, operations coordinations, logistics, CRM tools and passion for helping others, I am confident in my ability to provide excellent service and contribute positively to your team. In my previous role at SAP, I handled internal responsibilities along with stakeholder management while maintaining a friendly and professional demeanor. I take pride in my ability to listen actively, communicate clearly, and find solutions that meet customer needs while supporting company policies. What sets me apart is my ability to remain calm under pressure, adapt quickly to new systems and procedures, and maintain a strong focus on customer satisfaction. I am tech-savvy, detail-oriented, and enjoy working both independently and collaboratively.…With a strong background in customer-facing, operations coordinations, logistics, CRM tools and passion for helping others, I am confident in my ability to provide excellent service and contribute positively to your team. In my previous role at SAP, I handled internal responsibilities along with stakeholder management while maintaining a friendly and professional demeanor. I take pride in my ability to listen actively, communicate clearly, and find solutions that meet customer needs while supporting company policies. What sets me apart is my ability to remain calm under pressure, adapt quickly to new systems and procedures, and maintain a strong focus on customer satisfaction. I am tech-savvy, detail-oriented, and enjoy working both independently and collaboratively.

Ricky Anand Nayak

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With a strong background in customer-facing, operations coordinations, logistics, CRM tools and passion for helping others, I am confident in my ability to provide excellent service and contribute positively to your team. In my previous role at SAP, I handled internal responsibilities along with stakeholder management while maintaining a friendly and professional demeanor. I take pride in my ability to listen actively, communicate clearly, and find solutions that meet customer needs while supporting company policies. What sets me apart is my ability to remain calm under pressure, adapt quickly to new systems and procedures, and maintain a strong focus on customer satisfaction. I am tech-savvy, detail-oriented, and enjoy working both independently and collaboratively.…With a strong background in customer-facing, operations coordinations, logistics, CRM tools and passion for helping others, I am confident in my ability to provide excellent service and contribute positively to your team. In my previous role at SAP, I handled internal responsibilities along with stakeholder management while maintaining a friendly and professional demeanor. I take pride in my ability to listen actively, communicate clearly, and find solutions that meet customer needs while supporting company policies. What sets me apart is my ability to remain calm under pressure, adapt quickly to new systems and procedures, and maintain a strong focus on customer satisfaction. I am tech-savvy, detail-oriented, and enjoy working both independently and collaboratively.

Available to hire

With a strong background in customer-facing, operations coordinations, logistics, CRM tools and passion for helping others, I am confident in my ability to provide excellent service and contribute positively to your team.

In my previous role at SAP, I handled internal responsibilities along with stakeholder management while maintaining a friendly and professional demeanor. I take pride in my ability to listen actively, communicate clearly, and find solutions that meet customer needs while supporting company policies.

What sets me apart is my ability to remain calm under pressure, adapt quickly to new systems and procedures, and maintain a strong focus on customer satisfaction. I am tech-savvy, detail-oriented, and enjoy working both independently and collaboratively.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Marathi (Marāṭhī)

Intermediate

Bengali

Intermediate

Work Experience

Customer Experience Specialist at DSM-Firmenich

January 1, 2025 - October 29, 2025

Maximized business value for clients by understanding requirements, optimized order patterns to improve operational efficiency, and handled customer complaints, returns, and claims in collaboration with QC, production, and logistics. Managed short and long-term demand plans with customers, built and maintained strong customer relationships, and ensured accurate data management for product forecasts, pricing, and invoicing. Drove electronic data interchange to reduce manual SAP order entry, maximized full container loads to lower distribution costs, and produced weekly open order status reports. Coordinated with Sales, Planning, and Site Operations; tracked export documents with banks, and supervised dispatches with warehouse and transport teams.

Business Support and Operations Analyst at Tech Mahindra

June 30, 2024 - June 30, 2024

Provided guidance and insight for critical customer situations, proposed development and training needs, and process improvements; managed customer expectations per SAP processes; evaluated commercial impact of technical issues on daily operations; engaged stakeholders to ensure timely resolution; positioned service entitlements under SAP contracts; supported Premium Support customers during new product implementations and upgrades via critical case monitoring; created action plans with team leads; demonstrated incident management skills and addressed non-technical pain points.

Customer Service Executive at Techno Flex Cables

January 31, 2022 - January 31, 2022

Served as initial point of contact for customers, handling complaints, queries, requests, and feedback via phone, live chat, and email. Prepared daily activity reports; ensured timely and professional responses; built and maintained relationships with external parties.

Customer Service Executive at SpiceJet Airlines

January 31, 2020 - January 31, 2020

Specialized in handling customer queries and complaints via email; provided information on arrivals, departures, boarding, gate changes, and carry-on regulations; assisted customers with special needs and processed check-in, ticket changes, re-bookings, and service requests.