Inuri Umasha Anne Nethisinghe
I am a customer experience and sales professional with over four years of experience supporting clients across various platforms.
About
I am a customer experience and sales professional with over four years of experience supporting clients across various platforms. My journey has allowed me to adapt and excel in fast-paced environments, transforming a small startup into an internationally operating business through dedication and diverse responsibilities in customer support and sales.
I believe in empathetic communication and a solutions-driven approach to exceed performance targets. I take pride in building lasting relationships with customers and am always eager to expand my knowledge in the industry to enhance customer satisfaction.
- 1 year's experience
- Joined October 2025
Skills· 1
Industry experience
- Professional Services
- Other
More experts in Melbourne, Australia
Work experience· 4 roles
Monitor and address customer concerns through multiple communication channels with the highest responsiveness and timely attention. Process and manage all Australian, US and UK customer orders. Respond to all supplier inquiries and proactively follow up on orders. Handle sales calls, make product recommendations and close deals efficiently. Manage marketplace operations and maintain seller ratings while building and maintaining positive relationships with customers.
Address customer/supplier concerns promptly and assist order support team with delivery tracking inquiries. Complete training in internal customer support software programs and manage disputes on marketplaces. Research industry best practices to ensure exceptional customer experience.
Handle transport and warehouse-related payments and intercompany reconciliations, maintaining necessary administration procedures and records while processing cash and cheque payments.
Education
Certifications and awards
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