I am a customer experience and sales professional with over four years of experience supporting clients across various platforms. My journey has allowed me to adapt and excel in fast-paced environments, transforming a small startup into an internationally operating business through dedication and diverse responsibilities in customer support and sales. I believe in empathetic communication and a solutions-driven approach to exceed performance targets. I take pride in building lasting relationships with customers and am always eager to expand my knowledge in the industry to enhance customer satisfaction.…

Inuri Umasha Anne Nethisinghe

I am a customer experience and sales professional with over four years of experience supporting clients across various platforms. My journey has allowed me to adapt and excel in fast-paced environments, transforming a small startup into an internationally operating business through dedication and diverse responsibilities in customer support and sales. I believe in empathetic communication and a solutions-driven approach to exceed performance targets. I take pride in building lasting relationships with customers and am always eager to expand my knowledge in the industry to enhance customer satisfaction.…

Available to hire

I am a customer experience and sales professional with over four years of experience supporting clients across various platforms. My journey has allowed me to adapt and excel in fast-paced environments, transforming a small startup into an internationally operating business through dedication and diverse responsibilities in customer support and sales.

I believe in empathetic communication and a solutions-driven approach to exceed performance targets. I take pride in building lasting relationships with customers and am always eager to expand my knowledge in the industry to enhance customer satisfaction.

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Skills

Experience Level

Work Experience

Senior Customer Experience Representative at Tools.com, Australia
January 1, 2024 - October 29, 2025
Monitor and address customer concerns through multiple communication channels with the highest responsiveness and timely attention. Process and manage all Australian, US and UK customer orders. Respond to all supplier inquiries and proactively follow up on orders. Handle sales calls, make product recommendations and close deals efficiently. Manage marketplace operations and maintain seller ratings while building and maintaining positive relationships with customers.
Customer Experience Representative at Tools.com, Australia
December 31, 2023 - December 31, 2023
Address customer/supplier concerns promptly and assist order support team with delivery tracking inquiries. Complete training in internal customer support software programs and manage disputes on marketplaces. Research industry best practices to ensure exceptional customer experience.
Junior Finance Executive at John Keells Group - John Keells Logistics (Pvt) Ltd
July 31, 2021 - July 31, 2021
Handle transport and warehouse-related payments and intercompany reconciliations, maintaining necessary administration procedures and records while processing cash and cheque payments.
Finance Intern at Hayleys Group - Expelogix (Pvt) Ltd
October 31, 2020 - October 31, 2020
Manage cash and cheque receipts and petty cash systems, prepare month-end bank reconciliation statements, and assist with customer interactions regarding credit terms and limits.

Education

ACCA Diploma in Accounting & Business at Association of Chartered Certified Accountants
January 11, 2030 - October 29, 2025

Qualifications

Part Qualified with the Association of Chartered Certified Accountants
January 11, 2030 - October 29, 2025

Industry Experience

Professional Services, Other

Skills

Experience Level

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