Hi, I’m Gabriela Guedes, a Brazilian-Portuguese bilingual professional specializing in premium customer service, B2B support, and brand management. Based in Lisbon, Portugal, I have 5+ years delivering hybrid and on-site service across the USA, UK, and Brazil markets, with hands-on experience in inbound sales, client relationship management, and troubleshooting (Salesforce, Jira, Excel). I communicate clearly in English and Portuguese to resolve complex issues and build lasting customer relationships. I’m passionate about aligning creative design with operational excellence. With a Bachelor in Fashion Design from Universidade FUMEC and a SENAI Fashion and Branding Technical Course, I bring a unique blend of design thinking and process optimization to teams. I enjoy onboarding, training, and quality control, and I thrive in collaborative environments that push for high-quality service and measurable business growth.

Gabriela Guedes

Hi, I’m Gabriela Guedes, a Brazilian-Portuguese bilingual professional specializing in premium customer service, B2B support, and brand management. Based in Lisbon, Portugal, I have 5+ years delivering hybrid and on-site service across the USA, UK, and Brazil markets, with hands-on experience in inbound sales, client relationship management, and troubleshooting (Salesforce, Jira, Excel). I communicate clearly in English and Portuguese to resolve complex issues and build lasting customer relationships. I’m passionate about aligning creative design with operational excellence. With a Bachelor in Fashion Design from Universidade FUMEC and a SENAI Fashion and Branding Technical Course, I bring a unique blend of design thinking and process optimization to teams. I enjoy onboarding, training, and quality control, and I thrive in collaborative environments that push for high-quality service and measurable business growth.

Available to hire

Hi, I’m Gabriela Guedes, a Brazilian-Portuguese bilingual professional specializing in premium customer service, B2B support, and brand management. Based in Lisbon, Portugal, I have 5+ years delivering hybrid and on-site service across the USA, UK, and Brazil markets, with hands-on experience in inbound sales, client relationship management, and troubleshooting (Salesforce, Jira, Excel). I communicate clearly in English and Portuguese to resolve complex issues and build lasting customer relationships.

I’m passionate about aligning creative design with operational excellence. With a Bachelor in Fashion Design from Universidade FUMEC and a SENAI Fashion and Branding Technical Course, I bring a unique blend of design thinking and process optimization to teams. I enjoy onboarding, training, and quality control, and I thrive in collaborative environments that push for high-quality service and measurable business growth.

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Language

Portuguese
Fluent
English
Advanced
French
Advanced

Work Experience

Private Client Support Specialist at EVA Global
July 1, 2022 - October 1, 2023
Hybrid Premium Service & Customer Advisor with Private Client & Brand Support; inbound sales; client relationship management; troubleshooting using Salesforce, Jira, and Excel; strong teamwork and communication in English and Portuguese.
Remote B2B Technical Support Specialist – Telecom & Quality Control
April 1, 2024 - Present
Remote B2B technical support focusing on Telecom; quality control for USA, UK & Brazil markets; experience with onboarding, process improvements, and cross-functional collaboration.

Education

Bachelor in Fashion Design at Universidade FUMEC
February 1, 2016 - December 31, 2019
SENAI Fashion and Branding Technical Course at SENAI, Brazil
January 1, 2015 - December 31, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Retail, Media & Entertainment, Education, Software & Internet