George Boateng
I am a customer service professional with extensive experience in contact centers and quality assurance.
About
I am a customer service professional with extensive experience in contact centers and quality assurance. I thrive in fast-paced environments and enjoy problem-solving, providing technical assistance, and delivering high customer satisfaction. I am skilled at coaching teams, monitoring calls, and delivering constructive feedback to improve performance. I place a strong emphasis on clear communication, organization, and collaboration to maintain top-tier customer relations.
With a solid educational background in civil engineering and a focus on customer experience, I apply analytical thinking and empathy to resolve issues and build lasting relationships. I am eager to contribute my proactive, collaborative approach to a dynamic support team and continue growing professionally.
- 1 year's experience
- Joined October 2025
Languages
- EnglishFluent
- TwiAdvanced
Industry experience
- Telecommunications
- Professional Services
- Retail
Work experience
Offered exceptional customer service, ensuring a positive customer experience. Observed and evaluated email correspondence to assess demeanor, accuracy, and performance. Coordinated and facilitated call calibration sessions for contact centre staff. Managed customer accounts, including billing and payment inquiries.
Troubleshoot and resolve customer issues, providing technical support for products or services. Lead call monitoring programs to ensure adherence to company policies and procedures. Provide real-time feedback and coaching documentation to contact centre team members. Serve as a point of inquiry escalation for contact centre agents.
Built customer confidence by actively listening to concerns and providing resolutions. Stayed informed on product and market trends to address client inquiries properly. Built relationships with customers and encouraged cross-selling of other products and services.
Education
Certifications and awards
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