I am a customer service professional with extensive experience in contact centers and quality assurance. I thrive in fast-paced environments and enjoy problem-solving, providing technical assistance, and delivering high customer satisfaction. I am skilled at coaching teams, monitoring calls, and delivering constructive feedback to improve performance. I place a strong emphasis on clear communication, organization, and collaboration to maintain top-tier customer relations. With a solid educational background in civil engineering and a focus on customer experience, I apply analytical thinking and empathy to resolve issues and build lasting relationships. I am eager to contribute my proactive, collaborative approach to a dynamic support team and continue growing professionally.…I am a customer service professional with extensive experience in contact centers and quality assurance. I thrive in fast-paced environments and enjoy problem-solving, providing technical assistance, and delivering high customer satisfaction. I am skilled at coaching teams, monitoring calls, and delivering constructive feedback to improve performance. I place a strong emphasis on clear communication, organization, and collaboration to maintain top-tier customer relations. With a solid educational background in civil engineering and a focus on customer experience, I apply analytical thinking and empathy to resolve issues and build lasting relationships. I am eager to contribute my proactive, collaborative approach to a dynamic support team and continue growing professionally.WWWW…