I am a motivated, growth-oriented professional with 4+ years of experience in customer service and front desk operations, supported by academic training in business management and accounting. I excel at interpersonal communication, problem solving, and streamlining processes to boost client satisfaction and operational efficiency. I currently lead front desk operations as a Concierge Supervisor at KOG Security, coordinating administrative tasks and collaborating with residents and emergency services to maintain safety and service standards. I enjoy shaping the future of customer service by leveraging strong interpersonal and organizational skills to deliver outstanding experiences.…

Pratik Mehta

I am a motivated, growth-oriented professional with 4+ years of experience in customer service and front desk operations, supported by academic training in business management and accounting. I excel at interpersonal communication, problem solving, and streamlining processes to boost client satisfaction and operational efficiency. I currently lead front desk operations as a Concierge Supervisor at KOG Security, coordinating administrative tasks and collaborating with residents and emergency services to maintain safety and service standards. I enjoy shaping the future of customer service by leveraging strong interpersonal and organizational skills to deliver outstanding experiences.…

Available to hire

I am a motivated, growth-oriented professional with 4+ years of experience in customer service and front desk operations, supported by academic training in business management and accounting. I excel at interpersonal communication, problem solving, and streamlining processes to boost client satisfaction and operational efficiency.
I currently lead front desk operations as a Concierge Supervisor at KOG Security, coordinating administrative tasks and collaborating with residents and emergency services to maintain safety and service standards. I enjoy shaping the future of customer service by leveraging strong interpersonal and organizational skills to deliver outstanding experiences.

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Language

English
Fluent

Work Experience

Concierge Supervisor at KOG Security
April 1, 2025 - April 1, 2025
Oversaw daily front desk operations, ensuring a safe, professional, and welcoming environment for residents and guests. Managed administrative tasks including updating records, processing amenity bookings, and handling deposits with accuracy and discretion. Utilized property management systems like Concierge Plus and BuildingLink to track packages, log service requests, and maintain data integrity.
Mobile Supervisor at LTS Protective Services
November 1, 2024 - November 1, 2024
Led and supported security teams across multiple sites, ensuring smooth operations and adherence to building policies. Responded to urgent incidents, coordinating effectively with emergency services such as police and paramedics. Conducted site audits and communicated with stakeholders to maintain high safety and service standards.
Customer Support Associate at Thrive Now
March 1, 2023 - March 1, 2023
Delivered exceptional customer support via phone, email, and live chat, resolving inquiries and escalations with empathy and professional aplomb. Created and refined company policies to improve processes and ensure clarity between merchants, customers, and internal teams.
Customer Service Representative at Effective Tele Services
June 1, 2022 - June 1, 2022
Handled high-volume inbound calls, addressing inquiries and providing step-by-step guidance to ensure customer satisfaction. Resolved complex issues by actively listening, troubleshooting, and offering clear solutions. Maintained detailed documentation using CRM tools, ensuring accuracy and effective follow-up.

Education

Postgraduate Certificate at Sault College
May 1, 2023 - December 1, 2024
Bachelor of Engineering in Computer Engineering at Gujarat Technological University
June 1, 2016 - October 1, 2020
Postgraduate Certificate in Global Business Management at Sault College, Brampton, Canada
May 1, 2023 - December 1, 2024
Bachelor's in Computer Engineering at Gujarat Technological University, India
June 1, 2016 - October 1, 2020
Postgraduate Certificate in Global Business Management at Sault College
May 1, 2023 - December 1, 2024
Bachelor's in Computer Engineering at Gujarat Technological University
June 1, 2016 - October 1, 2020

Qualifications

Postgraduate Certificate in Global Business Management
May 1, 2023 - December 1, 2024
Bachelor's in Computer Engineering
June 1, 2016 - October 1, 2020

Industry Experience

Professional Services, Travel & Hospitality, Retail, Other, Media & Entertainment, Education