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I am a results-driven export sales and travel operations professional with a passion for building strong client relationships and delivering exceptional service. I have successfully managed cross-border projects, coordinated bookings, and developed proactive strategies to address challenges across EU and non-EU markets. I thrive in multicultural teams, have learned multiple languages, and continually seek opportunities to enhance processes and outcomes through thoughtful communication, collaboration, and hands-on leadership.…I am a results-driven export sales and travel operations professional with a passion for building strong client relationships and delivering exceptional service. I have successfully managed cross-border projects, coordinated bookings, and developed proactive strategies to address challenges across EU and non-EU markets. I thrive in multicultural teams, have learned multiple languages, and continually seek opportunities to enhance processes and outcomes through thoughtful communication, collaboration, and hands-on leadership.

Mariana Petcu Paladi

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I am a results-driven export sales and travel operations professional with a passion for building strong client relationships and delivering exceptional service. I have successfully managed cross-border projects, coordinated bookings, and developed proactive strategies to address challenges across EU and non-EU markets. I thrive in multicultural teams, have learned multiple languages, and continually seek opportunities to enhance processes and outcomes through thoughtful communication, collaboration, and hands-on leadership.…I am a results-driven export sales and travel operations professional with a passion for building strong client relationships and delivering exceptional service. I have successfully managed cross-border projects, coordinated bookings, and developed proactive strategies to address challenges across EU and non-EU markets. I thrive in multicultural teams, have learned multiple languages, and continually seek opportunities to enhance processes and outcomes through thoughtful communication, collaboration, and hands-on leadership.

Available to hire

I am a results-driven export sales and travel operations professional with a passion for building strong client relationships and delivering exceptional service. I have successfully managed cross-border projects, coordinated bookings, and developed proactive strategies to address challenges across EU and non-EU markets.
I thrive in multicultural teams, have learned multiple languages, and continually seek opportunities to enhance processes and outcomes through thoughtful communication, collaboration, and hands-on leadership.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

Greek, Modern

Advanced

English

Fluent

Italian

Advanced

Russian

Advanced

German

Advanced

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Export Sales Manager at SRL

November 1, 2024 - November 1, 2024

Established and managed an international client portfolio across EU and non‑EU regions; conducted strategic cold calling and email marketing campaigns; secured first‑ever B2B contracts, reducing reliance on trade shows; drove monthly order growth; monitored competition and adjusted pricing/offers; coordinated with transportation partners to ensure cost‑effective, timely delivery; led export documentation and logistics coordination; identified new business opportunities and supported process improvements.

Reservations Manager at Ambotis Holidays Air Service

March 1, 2021 - March 1, 2021

Managed reservations operations for travel services, coordinated with hoteliers and travel agencies, and ensured seamless communication and timely itinerary adjustments to deliver exceptional travel experiences.

Operations Manager and Travel Guide at Tasionas Travel

October 1, 2015 - October 1, 2015

Orchestrated travel operations for groups of international tourists; crafted tailored itineraries; ensured smooth travel experiences and timely adjustments to itineraries as needed; collaborated with partners to meet client requirements with precision.

ESL Trainer / Project Assistant at OPEN GOVERNMENT Institute

September 1, 2011 - September 1, 2011

Taught English as a Second Language, tailoring lessons to diverse needs; guided officials, students, and children in mastering English and critical thinking skills; supported project activities and administrative tasks.

Customer Service Representative / Customer Success Manager at Ancient and Modern Jewellers LTD

December 1, 2024 - December 1, 2024

Pioneered and maintained a portfolio of international clients across EU and non‑EU regions; drove growth through strategic outreach and campaigns; secured first‑ever B2B contracts; managed export documentation and coordinated with transportation partners; delivered exceptional service resulting in high client satisfaction and retention.

Customer Service Representative at American Greetings

March 1, 2023 - March 1, 2023

Handled customer inquiries, orders, payment plans and fees remotely for a fixed 5‑month project, ensuring accurate processing and high-quality customer service.

Export Sales Manager at Export Sales SRL

November 1, 2024 - November 1, 2024

Led export sales operations across EU and non-EU markets, developing proactive sales strategies, cold calling, and targeted email campaigns. Built and maintained strategic partnerships with Greek hoteliers and Italian travel agencies, coordinating communications and organizing informative tours to strengthen relationships and deliver excellent service. Managed reservations and the in-house reservation system, ensuring smooth operations and tailored itineraries for hotel, travel agency, and client needs. Represented the company in international projects, training courses, conferences, and summer schools across Europe, driving growth and customer satisfaction, with a focus on continuous process improvement and multi-country collaboration.

Reservation Manager at Ambotis Holidays Air Service

March 1, 2021 - March 1, 2021

Oversaw bookings and reservations, coordinated with hotels and travel partners, and implemented proactive solutions to optimize travel operations. Maintained strong client communications and ensured accurate, timely information for international clients, contributing to high levels of customer satisfaction and repeat business.

ESL Trainer, Project Assistant at Open Government Institute

September 1, 2011 - September 1, 2011

Delivered English as a Second Language instruction and supported project coordination activities. Assisted in program development, contributed to curriculum delivery, and supported administrative tasks to enable smooth program operations in Chisinau, Moldova.

Operations Manager and Travel Guide at Tasios Travel

October 1, 2015 - October 1, 2015

Managed day-to-day travel operations and designed engaging itineraries for international groups in Paralia, Greece. Coordinated with partners, ensured on-time logistics, and provided high-quality customer experiences through proactive problem solving and cultural awareness.