Available to hire
Hi, I’m Ivana Antic Ngongoh, a multilingual customer service professional with experience across hospitality, travel, and education in multicultural settings. I excel at turning everyday interactions into positive experiences and resolving complex issues quickly. My background as cabin crew and as a receptionist, along with teaching English, has honed my people-skills and adaptability in fast-paced environments.
I’m passionate about helping others and bringing a caring, patient, and energetic approach to every role. I’m fluent in Croatian/Bosnian/Serbian and proficient in English, with a strong eye for detail and a love for creative visual work like photography and illustration.
Experience Level
Language
Bosnian
Fluent
English
Fluent
French
Beginner
Spanish; Castilian
Beginner
Swedish
Beginner
Croatian
Fluent
Serbian
Fluent
Work Experience
Receptionist at Urban House Copenhagen by Meininger
October 2, 2023 - October 2, 2023Front desk receptionist duties at hostel; guest assistance and coordination; check-in/out, reservations.
Receptionist at Urban House Copenhagen by Meininger
October 1, 2023 - October 1, 2023Greeted guests, handled check-ins/outs, provided local information, managed reservations, and resolved guest inquiries and issues.
Cabin Crew at Norwegian International, Copenhagen
March 2, 2019 - March 2, 2019Cabin crew member delivering high-quality service on international routes; ensuring safety, comfort, and prompt assistance for passengers.
Cabin Crew at Norwegian International
March 2, 2019 - March 2, 2019In-flight customer service and safety duties as cabin crew; handling passenger needs and ensuring a pleasant travel experience.
Cabin crew at Norwegian International
March 1, 2019 - March 1, 2019Customer Service Agent and Seller at Stromma Denmark
March 2, 2018 - March 2, 2018Selling boat and bus tours to hundreds of people a day; providing outstanding customer service to customers from all around the world; solving a huge amount of complaints quickly and efficiently; interacting with different people on a daily basis, helping them choose the right way to experience the city.
Customer Service Agent & Seller at Stromma Denmark, Copenhagen
March 1, 2018 - March 1, 2018Selling boat and bus tours to hundreds of people daily; providing customer service to a diverse, global client base; handling complaints in a busy environment and helping customers choose the right city experiences.
Customer service agent and seller at Stromma Denmark
March 1, 2018 - March 1, 2018Selling boat and bus tours to hundreds of people a day; providing standing customer service to customers from around the world; handling a large volume of complaints quickly and efficiently; interacting with diverse people daily to help them choose the best way to experience the city.
Customer service agent and seller at Stromma Denmark, Copenhagen
March 1, 2018 - March 1, 2018Selling boat and bus tours to hundreds of people daily; delivering standing customer service to international guests; resolving a high volume of complaints in a fast-paced environment; engaging with diverse people to help them choose the best way to experience the city.
Customer Service Agent at Tomoft IT
December 2, 2010 - December 2, 2010Email and phone customer support.
Customer service agent at Tomoft IT
December 1, 2010 - December 1, 2010Education
Bachelor of English language and literature at Dzemal Bijedic University of Mostar, Faculty of Humanities, Bosnia and Herzegovina
January 1, 2009 - October 29, 2025Bachelor of English language and literature at Džemal Bijedić University of Mostar (Faculty of Humanities), Bosnia and Herzegovina
January 11, 2030 - January 1, 2009Bachelor of English language and literature at Dzemal Bijedic University of Mostar, Faculty of Humanities, Bosnia and Herzegovina
January 11, 2030 - January 1, 2009Bachelor of English language and literature at Dzemal Bijedic University of Mostar, Faculty of Humanities, Bosnia and Herzegovina
January 11, 2030 - January 1, 2009Bachelor of English Language and Literature at Dzemal Bijedic University of Mostar (Faculty of Humanities), Bosnia and Herzegovina
January 11, 2030 - January 1, 2009Qualifications
Industry Experience
Travel & Hospitality, Education, Professional Services, Retail, Media & Entertainment, Other
Experience Level
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