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I am a dynamic, highly innovative Researcher and Writer, passionate about transforming ideas, a piece of communication or translating important research-based evidence into impactful storytelling and insightful narratives. I enjoy turning complex information into clear, engaging content that resonates with diverse audiences. I have been commended for delivering complex messages in insightful reporting, blending commercial acumen, creative flair, and a multicultural background to create unique, personalised, and diverse written content.…I am a dynamic, highly innovative Researcher and Writer, passionate about transforming ideas, a piece of communication or translating important research-based evidence into impactful storytelling and insightful narratives. I enjoy turning complex information into clear, engaging content that resonates with diverse audiences. I have been commended for delivering complex messages in insightful reporting, blending commercial acumen, creative flair, and a multicultural background to create unique, personalised, and diverse written content.

Ray Galia

Writer, Screenwriter, Screenplay Writer, +4

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I am a dynamic, highly innovative Researcher and Writer, passionate about transforming ideas, a piece of communication or translating important research-based evidence into impactful storytelling and insightful narratives. I enjoy turning complex information into clear, engaging content that resonates with diverse audiences. I have been commended for delivering complex messages in insightful reporting, blending commercial acumen, creative flair, and a multicultural background to create unique, personalised, and diverse written content.…I am a dynamic, highly innovative Researcher and Writer, passionate about transforming ideas, a piece of communication or translating important research-based evidence into impactful storytelling and insightful narratives. I enjoy turning complex information into clear, engaging content that resonates with diverse audiences. I have been commended for delivering complex messages in insightful reporting, blending commercial acumen, creative flair, and a multicultural background to create unique, personalised, and diverse written content.

Available to hire

I am a dynamic, highly innovative Researcher and Writer, passionate about transforming ideas, a piece of communication or translating important research-based evidence into impactful storytelling and insightful narratives. I enjoy turning complex information into clear, engaging content that resonates with diverse audiences.

I have been commended for delivering complex messages in insightful reporting, blending commercial acumen, creative flair, and a multicultural background to create unique, personalised, and diverse written content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Report Writer at Arbitrate

May 1, 2023 - October 29, 2025

Performed detailed research within a complex market to identify the lowest comparable rental rates for clients including AA, DAC Beachcroft, Allianz and Equity Red Star; created reports balancing statistics, rates, images and bespoke information to enhance authenticity; upheld strict compliance guidelines to ensure court reports presented findings accurately.

Customer Service Associate at Waitrose (c/o Foundever)

March 1, 2023 - March 1, 2023

Led the Failed Payments team, trained new starters and mentored the team to manage sensitive discussions resolving failed transactions; adapted tone of voice to connect with a diverse customer base, promoting transparent communication and trust; resolved queries quickly and efficiently to meet business and customer needs.

Researcher at Research by Design

May 1, 2019 - May 1, 2019

Conducted cross-sector research including consumer investigations, competitor analysis and market research, synthesising quantitative and qualitative data across industries; developed measurable insights for use in strategy, projects and campaigns; translated findings into engaging, factual insights for clients and senior management teams.

Customer Service Associate at Waitrose (c/o Foundever)

May 1, 2019 - March 1, 2023

Leadership: Accountable for the performance of the Failed Payments team, training new starters and mentoring the team to manage sensitive discussions which ultimately resolve failed transactions. Customer focus: Adapting tone of voice and style of communication to connect with a diverse customer base, inspiring relationships based on transparent communications, trust and integrity. Query handling: Adopting a customer-first approach to ensure queries are resolved quickly and efficiently, ensuring the outcome meets business and customer needs.

Researcher at Research by Design

April 1, 2013 - May 1, 2019

Cross-sector research: Conducted consumer investigations, competitor analysis and market research, collating a combination of quantitative and qualitative data from different industries. Insights/intelligence: Established a clear understanding of measurable information (service opinions, patient/customer feedback) for use in developing and optimizing strategies, projects, campaigns. Content creation: Translated research findings into engaging, captivating and factual insights for clients and senior management teams.