Outbound Sales Executive at Geniebook Singapore

Promotes Geniebook products at events and roadshows, provides professional advice on features and benefits, and generates new leads for acquisition. Develops and expands the customer base through referrals to meet monthly sales targets. Follows up with customers via calls, emails, and WhatsApp to arrange Geniebook presentations.

Customer Service Executive cum Sales at StorHub Singapore

Responds to customer inquiries, complaints, feedback and issues related to company sales across phone, email and other platforms. Clarifies and presents product features and benefits, handles sales via multiple channels, identifies new leads, maintains relationships, and schedules service appointments.

Senior Specialist at United Overseas Bank (Singapore)

Monitors and responds to incoming calls, emails, and social media; maintains confidentiality of customer data; resolves issues within set turnaround times; educates customers about bank products and directs them to self-help resources; documents complaints and solutions accurately.

Content Review Analyst at Accenture Technology Solutions Sdn Bhd, KL Sentral

Reviews online videos, contents, complaints, and legal notices related to copyright decisions; updates contents on social media platforms; handles sensitive content; collaborates with Subject Matter Experts on quality scoring; collects and analyzes data to prepare performance reports.

Gaming Support Representative at TDCX(MY) Sdn Bhd, KL Sentral

Handles customer support via email and chat; assists players with account issues (compromised accounts, updates, etc.); processes refunds and purchase issues; resolves technical game problems and game-play inquiries; keeps track of updates and new content.

Level 1 IT Service Desk Analyst at AMK Technology Sdn Bhd, Cyberjaya

Provides first-line IT service desk support, responding to queries in person, via email, ticket system, Skype or phone. Ensures timely resolution to minimize impact on user satisfaction; engages with users to resolve issues and follow up for feedback; installs IT hardware/software.

Customer Service Representative at Daythree Business Services, Petaling Jaya

Attends inbound calls to assist customer inquiries; generates tickets and escalates to relevant departments; educates customers about products/services and directs them to self-help resources; maintains confidentiality of customer data.