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I am a Customer Service & Logistics Specialist with international experience in container bookings, shipment coordination, and documentation management. I excel at handling spot and dangerous goods shipments, ensuring compliance with international regulations, and achieving zero-error booking accuracy. I collaborate with 3PL partners to optimize shipment flow and ensure on-time delivery, manage end-to-end port-to-port operations, and work across global teams to deliver seamless, customer-focused logistics solutions. I enjoy sharing knowledge and improving processes to boost efficiency and service quality.…I am a Customer Service & Logistics Specialist with international experience in container bookings, shipment coordination, and documentation management. I excel at handling spot and dangerous goods shipments, ensuring compliance with international regulations, and achieving zero-error booking accuracy. I collaborate with 3PL partners to optimize shipment flow and ensure on-time delivery, manage end-to-end port-to-port operations, and work across global teams to deliver seamless, customer-focused logistics solutions. I enjoy sharing knowledge and improving processes to boost efficiency and service quality.

Betül Kantarli Aktaş

Project Manager, Production Coordinator, Content Producer, +2

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I am a Customer Service & Logistics Specialist with international experience in container bookings, shipment coordination, and documentation management. I excel at handling spot and dangerous goods shipments, ensuring compliance with international regulations, and achieving zero-error booking accuracy. I collaborate with 3PL partners to optimize shipment flow and ensure on-time delivery, manage end-to-end port-to-port operations, and work across global teams to deliver seamless, customer-focused logistics solutions. I enjoy sharing knowledge and improving processes to boost efficiency and service quality.…I am a Customer Service & Logistics Specialist with international experience in container bookings, shipment coordination, and documentation management. I excel at handling spot and dangerous goods shipments, ensuring compliance with international regulations, and achieving zero-error booking accuracy. I collaborate with 3PL partners to optimize shipment flow and ensure on-time delivery, manage end-to-end port-to-port operations, and work across global teams to deliver seamless, customer-focused logistics solutions. I enjoy sharing knowledge and improving processes to boost efficiency and service quality.

Available to hire

I am a Customer Service & Logistics Specialist with international experience in container bookings, shipment coordination, and documentation management. I excel at handling spot and dangerous goods shipments, ensuring compliance with international regulations, and achieving zero-error booking accuracy.

I collaborate with 3PL partners to optimize shipment flow and ensure on-time delivery, manage end-to-end port-to-port operations, and work across global teams to deliver seamless, customer-focused logistics solutions. I enjoy sharing knowledge and improving processes to boost efficiency and service quality.

Skills

Microsoft Excel

Data Visualization

Experience Level

Microsoft Excel

Expert

Data Visualization

Intermediate

Language

Turkish

Fluent

English

Advanced

Work Experience

Coordinator, Customer Service Booking at Hapag-Lloyd

December 1, 2024 - October 29, 2025

Managed end-to-end/port-to-port booking and documentation processes for international shipments, ensuring compliance with regional and global regulations. Achieved zero booking errors for 8 consecutive weeks, delivering 100% accuracy in Bills of Lading and customer documentation. Handled 100+ bookings per day, including 60-70 Italy outbound spot bookings, resolving operational issues to prevent delays. Collaborated with 3PL partners to coordinate between shipping lines, ports, and customers. Oversaw Dangerous Goods shipments (gasoline, gas, medicine), preparing internal documentation and ensuring safety compliance. Delivered training sessions to colleagues to enable independent handling of Italy bookings and improved global process alignment. Utilized Excel Pivot Tables for KPI tracking and performance reporting.

Customer Service & Logistics Intern at Hapag-Lloyd

July 1, 2024 - July 1, 2024

Assisted with booking, documentation, and import processes for Reefer containers in the Egypt trade lane. Monitored temperature requests and cost-reflection procedures for Reefer operations. Gained exposure to Dangerous Goods coordination and import documentation for standard containers in the Turkey lane. Supported operational teams across Mersin, İstanbul, and İzmir ports, building practical knowledge of port processes and customer communication.