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Hello! I'm Kiranmaye Gogula, based in Brussels, Belgium, with a background in customer support and credit data management. I bring hands-on experience with platforms and systems, maintaining long-term relationships with clients through the lifecycle, and I’m proficient in IT systems and CRM administration. In my recent roles, I led customer onboarding for commercial accounts, supported internal and external stakeholders, and managed CRM data and dashboards. I’m currently pursuing Salesforce certification after completing Salesforce training and the trainee program with Digital Lynx.…Hello! I'm Kiranmaye Gogula, based in Brussels, Belgium, with a background in customer support and credit data management. I bring hands-on experience with platforms and systems, maintaining long-term relationships with clients through the lifecycle, and I’m proficient in IT systems and CRM administration. In my recent roles, I led customer onboarding for commercial accounts, supported internal and external stakeholders, and managed CRM data and dashboards. I’m currently pursuing Salesforce certification after completing Salesforce training and the trainee program with Digital Lynx.

Kiranmaye Gogula

Project Manager, Content Producer, Growth Marketer, +6

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Hello! I'm Kiranmaye Gogula, based in Brussels, Belgium, with a background in customer support and credit data management. I bring hands-on experience with platforms and systems, maintaining long-term relationships with clients through the lifecycle, and I’m proficient in IT systems and CRM administration. In my recent roles, I led customer onboarding for commercial accounts, supported internal and external stakeholders, and managed CRM data and dashboards. I’m currently pursuing Salesforce certification after completing Salesforce training and the trainee program with Digital Lynx.…Hello! I'm Kiranmaye Gogula, based in Brussels, Belgium, with a background in customer support and credit data management. I bring hands-on experience with platforms and systems, maintaining long-term relationships with clients through the lifecycle, and I’m proficient in IT systems and CRM administration. In my recent roles, I led customer onboarding for commercial accounts, supported internal and external stakeholders, and managed CRM data and dashboards. I’m currently pursuing Salesforce certification after completing Salesforce training and the trainee program with Digital Lynx.

Available to hire

Hello! I’m Kiranmaye Gogula, based in Brussels, Belgium, with a background in customer support and credit data management. I bring hands-on experience with platforms and systems, maintaining long-term relationships with clients through the lifecycle, and I’m proficient in IT systems and CRM administration.

In my recent roles, I led customer onboarding for commercial accounts, supported internal and external stakeholders, and managed CRM data and dashboards. I’m currently pursuing Salesforce certification after completing Salesforce training and the trainee program with Digital Lynx.

Skills

CRM

Data Visualization

Experience Level

CRM

Expert

Data Visualization

Intermediate

Language

English

Fluent

Dutch

Beginner

Work Experience

Salesforce Trainee at Digital Lynx

December 1, 2023 - December 1, 2023

Got trained in Advanced Administration on the Salesforce platform. Contributed as Admin and developer on real-time projects. Worked on Trailhead and Trail Mixes on Salesforce. Currently pursuing Certification.

Customer Support / Credit Data Officer at HSBC

April 1, 2021 - April 1, 2021

Responsible for credit data systems, supporting internal and external clients. Ensured system data integrity and administration. Led customer onboarding with commercial accounts, with pre-sale revenue worth USD 5 million. Regular auditing of customer data. Responded to customer queries via phone and email. Managed CRM data and dashboards (Data Admin).

Customer Service / Inside Sales Representative at HSBC

April 1, 2021 - April 1, 2021

Customer Service & Relationship Management representative for Commercial Business (Enterprises), focusing on EMEA and Australia. Led onboarding of commercial accounts, pre- and post-sales account data management. Actively prospected leads to generate opportunities. Responded to customer queries on products via phone and email. Managed CRM data and dashboards (Data Admin).