Available to hire
Hi, I’m Nataliia Kozhyn, a logistics-focused professional with years of experience coordinating remote dispatch operations and high-value shipments. I build strong broker and client relationships, and negotiate favorable rates while ensuring on-time delivery and compliance.
I enjoy solving problems, leading teams, and training dispatch staff to improve efficiency and service quality. I’m fluent in English, Ukrainian, Polish, and Russian, and I’m open to roles that combine coordination, customer support, and operations optimization.
Language
Work Experience
Dispatcher (Remote) at PSI EXPRESS INC
February 1, 2023 - October 29, 2025Provided shipping and delivery updates to brokers and customers; tracked vehicle locations via GPS; addressed inquiries and resolved shipment issues promptly; utilized mapping tools to estimate ETAs and locate addresses; sourced loads for flat/step Conestoga trailers as well as open deck equipment; developed broker and customer relationships to secure future loads; ordered permits for overdimensional shipments and arranged extra insurance for high-value items; analyzed trucking market and weather conditions to negotiate rates.
Customer Support Coordinator (Remote) at ONLINE STORE on Amazon marketplace
June 1, 2023 - June 1, 2023Resolved product warranty cases via email; provided detailed product information to support customer understanding via phone and email; troubleshooted technical issues; assisted in product installation; resolved customer complaints and provided timely responses.
Team Lead (Office in Odesa, Ukraine) at APPLIANCE REPAIR EXPERT Corp.
September 1, 2021 - September 1, 2021Coordinated scheduling of service calls and technician assignments; monitored team progress and KPIs; provided feedback to Project Manager on performance and workflow issues; created plans to propose solutions for efficiency and profit improvement; collaborated with the advertising department; reviewed dispatchers' completed work to verify quality; onboarded new dispatchers; delegated daily tasks to team members; resolved escalated customer complaints or inquiries.
Dispatcher (Remote) at LYON EXPRESS LLC
September 1, 2019 - September 1, 2019Dispatched owner operators; issued insurances, ordered permits, calculated IFTA; created stable relationships with brokers; negotiated rates with brokers and customers; worked with various trailer types including dry vans, reefers, and RGNs.
Customer Support Coordinator (Remote) at INTERPRETERS TRAVEL
October 1, 2017 - October 1, 2017Communicated with clients and interpreters via email; scheduled appointments for interpreting; calculated costs of provided services; updated interpreters' profiles.
Education
at Odesa National University named after Mechnykow Philology
January 1, 2008 - January 1, 2013Qualifications
Industry Experience
Transportation & Logistics
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