Hello Sir, I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations. I thrive on troubleshooting, data analysis, and process optimization, with hands-on expertise in SAP, SQL, Azure, and Office365. Fluent in six languages, I enjoy supporting and training users globally and bridging technical and business needs. I am currently expanding my profile with AI certifications (PowerMBA in AI, Microsoft AI-900) and hands-on AI projects, aiming to apply artificial intelligence and machine learning to elevate customer experience, IT support, and business processes. Kind Regards Francesco

Francesco Ronco

Hello Sir, I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations. I thrive on troubleshooting, data analysis, and process optimization, with hands-on expertise in SAP, SQL, Azure, and Office365. Fluent in six languages, I enjoy supporting and training users globally and bridging technical and business needs. I am currently expanding my profile with AI certifications (PowerMBA in AI, Microsoft AI-900) and hands-on AI projects, aiming to apply artificial intelligence and machine learning to elevate customer experience, IT support, and business processes. Kind Regards Francesco

Available to hire

Hello Sir,

I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations.

I thrive on troubleshooting, data analysis, and process optimization, with hands-on expertise in SAP, SQL, Azure, and Office365.
Fluent in six languages, I enjoy supporting and training users globally and bridging technical and business needs.

I am currently expanding my profile with AI certifications (PowerMBA in AI, Microsoft AI-900) and hands-on AI projects, aiming to apply artificial intelligence and machine learning to elevate customer experience, IT support, and business processes.

Kind Regards
Francesco

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

Italian
Fluent
Spanish; Castilian
Fluent
English
Advanced
French
Advanced
German
Intermediate
Portuguese
Intermediate

Work Experience

IT support specialist at BNP Paribas
January 31, 2025 - January 31, 2025
Technical support in French for BNP Switzerland and France users; VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.
HelpDesk Technical Support at Danone
December 31, 2023 - December 31, 2023
Technical support to Danone Spain, Italy and Portugal users; incidents resolution across printers, VPN, network, proxy, Office365 (Outlook), OneDrive, SharePoint, Teams, software installations, and SAP; multi-language support (ES, IT, PT, FR, EN).
HelpDesk Technical Support at Sprinter
November 30, 2021 - November 30, 2021
Technical support to stores across Europe for POS and tickets/invoices issues; database management in SQL; KPI target: 80% resolution.
Help Desk 1st level support at EUIPO
October 31, 2020 - October 31, 2020
Client technical support in FR, DE, IT, EN, SP to file trademarks, designs and oppositions; users’ support on internal applications to manage Office tasks.
Client support specialist at Banco Sabadell
June 30, 2018 - June 30, 2018
Customer support and incident resolution in FR, DE, IT, EN, SP; balance inquiries, credit/debit card management, stock market orders and transfers; loans assistance.
IT technician - Help Desk EU/LATAM at T-Systems Iberia
September 30, 2017 - September 30, 2017
Technical support FR, DE, IT, EN, SP, PT; ticket resolution; activation; Active Directory; Cisco phones; Office365; printers; proxies; SCCM; cross-department coordination via Remedy.
SAP Sales Analyst at IPG Interpublic
August 31, 2015 - August 31, 2015
Sales, Invoicing and Purchasing analysis; reporting to Management; daily user support in multiple languages.
Account Manager at Tripadvisor
April 30, 2014 - April 30, 2014
Advising owners on profitability of their web pages (UK, FR, IT, ES); managing inquiries and incidents; representing the company at events.
Back Office - Customer Supply Chain at SC Johnson
September 30, 2013 - September 30, 2013
Sales order creation, delivery and invoicing for the Italian market and some Extra-UE; investigation of returns with Logistics, Sales and clients; issuing credit/debit notes; pricing and stock checks.
Lead Generation Agent at CBS Interactive
January 31, 2013 - January 31, 2013
Generating leads by calling IT professionals at mid-sized and enterprise companies; campaigns for Cisco, Oracle, Dell; multilingual (FR, EN, ES).
Project Manager at CNH
October 31, 2012 - October 31, 2012
Producing daily and monthly SAP implementation status reports; risk assessment and backfill planning; meetings and conference calls.
SAP Consultant Sales & Logistics at Ferrero
April 30, 2012 - April 30, 2012
Sales and Logistics’ functional analysis; daily end-user support; SAP coordination in Luxembourg and Turin; internal training.
Sales & Purchasing SAP analyst at Accenture
December 31, 2008 - December 31, 2008
Sales and Procurement functional analysis for Iveco; user support in SP, IT, FR, EN.
IT support specialist at BNP Paribas
January 1, 2025 - January 1, 2025
Technical support in French for BNP Switzerland and France users; troubleshooting VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.
HelpDesk Technical Support at Danone
December 1, 2023 - December 1, 2023
Technical support to Danone Spain, Italy and Portugal users; incidents resolution with printers, VPN, network connection, proxy; Office365 (Outlook), OneDrive, SharePoint, Teams; software installations; SAP; remote service in FR, ES, IT, EN, PT.
HelpDesk Technical Support at Sprinter
November 1, 2021 - November 1, 2021
Technical support to stores across Europe for POS and tickets/invoices issues; database management in SQL; KPI target resolution of 80%.
Help Desk 1st level support at EUIPO
October 1, 2020 - October 1, 2020
Client technical support in FR, DE, IT, EN, SP for filing trademarks, designs and oppositions; users’ support on internal applications to manage Office tasks.
Client support specialist at Banco Sabadell
June 1, 2018 - June 1, 2018
Customer support and incident resolution in FR, DE, IT, EN, SP; balance enquiries; credit/debit card management; stock market orders and transfers; offering consumer loans after valuation.
IT technician - Help Desk EU/LATAM at T-Systems Iberia
September 1, 2017 - September 1, 2017
Technical support in FR, DE, IT, EN, SP, PT; ticket resolution; activation of clients; Active Directory; Cisco phones; Office365; printers; proxies; SCCM; cross-department ticket coordination via Remedy.
SAP Sales Analyst at IPG Interpublic
August 1, 2015 - August 1, 2015
Sales, invoicing and purchasing analysis; reporting to Management; constant user support in multiple languages.
Sales & Purchasing SAP analyst at Accenture
December 1, 2008 - December 1, 2008
Sales and procurement functional analysis for Iveco; provided support to users in SP, IT, FR, EN.
SAP Consultant Sales & Logistics at Ferrero
April 1, 2012 - April 1, 2012
Sales and Logistics' functional analysis; end-user support; SAP local responsible in Luxembourg; internal training.
Project Manager at CNH
October 1, 2012 - October 1, 2012
Producing daily and monthly status reports about SAP implementation; risk assessment and backfills; meetings and conference calls.
Lead Generation Agent at CBS Interactive
January 1, 2013 - January 1, 2013
Generating leads by calling IT professionals at mid-sized and enterprise companies; campaigns for Cisco, Oracle, Dell in IT; FR, EN, ES.
Account Manager at Tripadvisor
April 1, 2014 - April 1, 2014
Advising owners on profitability of their web page (UK, FR, IT, ES); managing inquiries and incidents; representing the company at international events.
Back Office - Customer Supply Chain at SC Johnson
September 1, 2013 - September 1, 2013
Sales order creation, delivery and invoicing for the Italian market and some Extra UE countries; investigation of returns across Logistics, Sales and clients; credit/debit notes; pricing and stock checks.
Project Manager at CNH
October 1, 2012 - October 1, 2012
May have earlier entry; project coordination and SAP-related tasks in multiple locations (Buenos Aires, Cordoba, Turin).

Education

BA in Economics at Buckinghamshire University College, London
January 1, 1999 - December 31, 2003
Law studies at Turin University
January 1, 1995 - December 31, 1997
High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - December 31, 1995
SAP Sales and Distribution course at London
January 1, 2014 - December 31, 2014
Financial advisor certificate at Turin
January 1, 2004 - December 31, 2004
PowerMBA AI course at PowerMBA
January 1, 2025 - October 29, 2025
BA in Economics at Buckinghamshire University College, London
January 1, 1999 - January 1, 2003
Law studies (non-degree) at Turin University
January 1, 1995 - January 1, 1997
High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - January 1, 1995
SAP Sales and Distribution course at London
January 1, 2014 - January 1, 2014
Financial advisor certificate at Turin
January 1, 2004 - January 1, 2004
PowerMBA in AI at PowerMBA
January 1, 2025 - January 1, 2025
Microsoft AI-900 at Microsoft
January 1, 2025 - October 29, 2025
BA in Economics at Buckinghamshire University College, London
January 1, 1999 - January 1, 2003
Four semesters of Law at Turin University
January 1, 1995 - January 1, 1997
High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - January 1, 1995
SAP Sales and Distribution course at London
January 1, 2014 - January 1, 2014
Financial advisor certificate at Turin
January 1, 2004 - January 1, 2004
PowerMBA in AI at PowerMBA
January 1, 2025 - January 1, 2025
Microsoft AI-900 Certification at Microsoft
January 1, 2025 - October 29, 2025

Qualifications

PowerMBA AI
January 1, 2025 - October 29, 2025
Microsoft AI-900
January 1, 2025 - October 29, 2025
SAP Sales and Distribution course
January 1, 2014 - December 31, 2014
Financial advisor certificate
January 1, 2004 - December 31, 2004
PowerMBA in AI
January 1, 2025 - January 1, 2025
Microsoft AI-900
January 1, 2025 - October 29, 2025
PowerMBA in AI
January 1, 2025 - January 1, 2025
Microsoft AI-900 Certification
January 1, 2025 - October 29, 2025

Industry Experience

Software & Internet, Professional Services, Financial Services, Consumer Goods, Education, Manufacturing, Travel & Hospitality, Retail, Media & Entertainment