FR

Francesco Ronco

Available to hire

Hello Sir, I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations.

About

Hello Sir,

I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations.

I thrive on troubleshooting, data analysis, and process optimization, with hands-on expertise in SAP, SQL, Azure, and Office365.
Fluent in six languages, I enjoy supporting and training users globally and bridging technical and business needs.

I am currently expanding my profile with AI certifications (PowerMBA in AI, Microsoft AI-900) and hands-on AI projects, aiming to apply artificial intelligence and machine learning to elevate customer experience, IT support, and business processes.

Kind Regards
Francesco

  • Joined October 2025

Languages

  • ItalianFluent
  • Spanish; CastilianFluent
  • EnglishAdvanced
  • FrenchAdvanced
  • GermanIntermediate
  • PortugueseIntermediate

Industry experience

  • Software & Internet
  • Professional Services
  • Financial Services
  • Consumer Goods
  • Education
  • Manufacturing
  • Travel & Hospitality
  • Retail
  • Media & Entertainment

More experts in Alicante, Spain

Work experience· 27 roles

IT support specialist · BNP ParibasJan 2025 – Jan 2025 · 1 mo

Technical support in French for BNP Switzerland and France users; VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.

IT support specialist · BNP ParibasJan 2025 – Jan 2025 · 1 mo

Technical support in French for BNP Switzerland and France users; troubleshooting VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.

HelpDesk Technical Support · DanoneDec 2023 – Dec 2023 · 1 mo

Technical support to Danone Spain, Italy and Portugal users; incidents resolution across printers, VPN, network, proxy, Office365 (Outlook), OneDrive, SharePoint, Teams, software installations, and SAP; multi-language support (ES, IT, PT, FR, EN).

HelpDesk Technical Support · DanoneDec 2023 – Dec 2023 · 1 mo
HelpDesk Technical Support · SprinterNov 2021 – Nov 2021 · 1 mo
HelpDesk Technical Support · SprinterNov 2021 – Nov 2021 · 1 mo
Help Desk 1st level support · EUIPOOct 2020 – Oct 2020 · 1 mo
Help Desk 1st level support · EUIPOOct 2020 – Oct 2020 · 1 mo

Education· 20

BA in Economics · Buckinghamshire University College, London1999 – 2003
Law studies · Turin University1995 – 1997
High School Diploma · R.C Carlo Alberto, Moncalieri (Turin)1990 – 1995
SAP Sales and Distribution course · London2014

Certifications and awards· 8

PowerMBA AI2025
Microsoft AI-9002025
SAP Sales and Distribution course2014
Financial advisor certificate2004

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