Available to hire
Hello Sir,
I am an AI & IT Support Specialist with 18 years of experience delivering solutions in multinational environments across IT, SAP, Cloud, and Customer Operations.
I thrive on troubleshooting, data analysis, and process optimization, with hands-on expertise in SAP, SQL, Azure, and Office365.
Fluent in six languages, I enjoy supporting and training users globally and bridging technical and business needs.
I am currently expanding my profile with AI certifications (PowerMBA in AI, Microsoft AI-900) and hands-on AI projects, aiming to apply artificial intelligence and machine learning to elevate customer experience, IT support, and business processes.
Kind Regards
Francesco
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
Spanish; Castilian
Fluent
English
Advanced
French
Advanced
German
Intermediate
Portuguese
Intermediate
Work Experience
IT support specialist at BNP Paribas
January 31, 2025 - January 31, 2025Technical support in French for BNP Switzerland and France users; VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.
HelpDesk Technical Support at Danone
December 31, 2023 - December 31, 2023Technical support to Danone Spain, Italy and Portugal users; incidents resolution across printers, VPN, network, proxy, Office365 (Outlook), OneDrive, SharePoint, Teams, software installations, and SAP; multi-language support (ES, IT, PT, FR, EN).
HelpDesk Technical Support at Sprinter
November 30, 2021 - November 30, 2021Technical support to stores across Europe for POS and tickets/invoices issues; database management in SQL; KPI target: 80% resolution.
Help Desk 1st level support at EUIPO
October 31, 2020 - October 31, 2020Client technical support in FR, DE, IT, EN, SP to file trademarks, designs and oppositions; users’ support on internal applications to manage Office tasks.
Client support specialist at Banco Sabadell
June 30, 2018 - June 30, 2018Customer support and incident resolution in FR, DE, IT, EN, SP; balance inquiries, credit/debit card management, stock market orders and transfers; loans assistance.
IT technician - Help Desk EU/LATAM at T-Systems Iberia
September 30, 2017 - September 30, 2017Technical support FR, DE, IT, EN, SP, PT; ticket resolution; activation; Active Directory; Cisco phones; Office365; printers; proxies; SCCM; cross-department coordination via Remedy.
SAP Sales Analyst at IPG Interpublic
August 31, 2015 - August 31, 2015Sales, Invoicing and Purchasing analysis; reporting to Management; daily user support in multiple languages.
Account Manager at Tripadvisor
April 30, 2014 - April 30, 2014Advising owners on profitability of their web pages (UK, FR, IT, ES); managing inquiries and incidents; representing the company at events.
Back Office - Customer Supply Chain at SC Johnson
September 30, 2013 - September 30, 2013Sales order creation, delivery and invoicing for the Italian market and some Extra-UE; investigation of returns with Logistics, Sales and clients; issuing credit/debit notes; pricing and stock checks.
Lead Generation Agent at CBS Interactive
January 31, 2013 - January 31, 2013Generating leads by calling IT professionals at mid-sized and enterprise companies; campaigns for Cisco, Oracle, Dell; multilingual (FR, EN, ES).
Project Manager at CNH
October 31, 2012 - October 31, 2012Producing daily and monthly SAP implementation status reports; risk assessment and backfill planning; meetings and conference calls.
SAP Consultant Sales & Logistics at Ferrero
April 30, 2012 - April 30, 2012Sales and Logistics’ functional analysis; daily end-user support; SAP coordination in Luxembourg and Turin; internal training.
Sales & Purchasing SAP analyst at Accenture
December 31, 2008 - December 31, 2008Sales and Procurement functional analysis for Iveco; user support in SP, IT, FR, EN.
IT support specialist at BNP Paribas
January 1, 2025 - January 1, 2025Technical support in French for BNP Switzerland and France users; troubleshooting VPN, Active Directory, Teams, Office365, OneDrive, SharePoint, printers, SCCM, Bloomberg, and mobile devices.
HelpDesk Technical Support at Danone
December 1, 2023 - December 1, 2023Technical support to Danone Spain, Italy and Portugal users; incidents resolution with printers, VPN, network connection, proxy; Office365 (Outlook), OneDrive, SharePoint, Teams; software installations; SAP; remote service in FR, ES, IT, EN, PT.
HelpDesk Technical Support at Sprinter
November 1, 2021 - November 1, 2021Technical support to stores across Europe for POS and tickets/invoices issues; database management in SQL; KPI target resolution of 80%.
Help Desk 1st level support at EUIPO
October 1, 2020 - October 1, 2020Client technical support in FR, DE, IT, EN, SP for filing trademarks, designs and oppositions; users’ support on internal applications to manage Office tasks.
Client support specialist at Banco Sabadell
June 1, 2018 - June 1, 2018Customer support and incident resolution in FR, DE, IT, EN, SP; balance enquiries; credit/debit card management; stock market orders and transfers; offering consumer loans after valuation.
IT technician - Help Desk EU/LATAM at T-Systems Iberia
September 1, 2017 - September 1, 2017Technical support in FR, DE, IT, EN, SP, PT; ticket resolution; activation of clients; Active Directory; Cisco phones; Office365; printers; proxies; SCCM; cross-department ticket coordination via Remedy.
SAP Sales Analyst at IPG Interpublic
August 1, 2015 - August 1, 2015Sales, invoicing and purchasing analysis; reporting to Management; constant user support in multiple languages.
Sales & Purchasing SAP analyst at Accenture
December 1, 2008 - December 1, 2008Sales and procurement functional analysis for Iveco; provided support to users in SP, IT, FR, EN.
SAP Consultant Sales & Logistics at Ferrero
April 1, 2012 - April 1, 2012Sales and Logistics' functional analysis; end-user support; SAP local responsible in Luxembourg; internal training.
Project Manager at CNH
October 1, 2012 - October 1, 2012Producing daily and monthly status reports about SAP implementation; risk assessment and backfills; meetings and conference calls.
Lead Generation Agent at CBS Interactive
January 1, 2013 - January 1, 2013Generating leads by calling IT professionals at mid-sized and enterprise companies; campaigns for Cisco, Oracle, Dell in IT; FR, EN, ES.
Account Manager at Tripadvisor
April 1, 2014 - April 1, 2014Advising owners on profitability of their web page (UK, FR, IT, ES); managing inquiries and incidents; representing the company at international events.
Back Office - Customer Supply Chain at SC Johnson
September 1, 2013 - September 1, 2013Sales order creation, delivery and invoicing for the Italian market and some Extra UE countries; investigation of returns across Logistics, Sales and clients; credit/debit notes; pricing and stock checks.
Project Manager at CNH
October 1, 2012 - October 1, 2012May have earlier entry; project coordination and SAP-related tasks in multiple locations (Buenos Aires, Cordoba, Turin).
Education
BA in Economics at Buckinghamshire University College, London
January 1, 1999 - December 31, 2003Law studies at Turin University
January 1, 1995 - December 31, 1997High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - December 31, 1995SAP Sales and Distribution course at London
January 1, 2014 - December 31, 2014Financial advisor certificate at Turin
January 1, 2004 - December 31, 2004PowerMBA AI course at PowerMBA
January 1, 2025 - October 29, 2025BA in Economics at Buckinghamshire University College, London
January 1, 1999 - January 1, 2003Law studies (non-degree) at Turin University
January 1, 1995 - January 1, 1997High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - January 1, 1995SAP Sales and Distribution course at London
January 1, 2014 - January 1, 2014Financial advisor certificate at Turin
January 1, 2004 - January 1, 2004PowerMBA in AI at PowerMBA
January 1, 2025 - January 1, 2025Microsoft AI-900 at Microsoft
January 1, 2025 - October 29, 2025BA in Economics at Buckinghamshire University College, London
January 1, 1999 - January 1, 2003Four semesters of Law at Turin University
January 1, 1995 - January 1, 1997High School Diploma at R.C Carlo Alberto, Moncalieri (Turin)
January 1, 1990 - January 1, 1995SAP Sales and Distribution course at London
January 1, 2014 - January 1, 2014Financial advisor certificate at Turin
January 1, 2004 - January 1, 2004PowerMBA in AI at PowerMBA
January 1, 2025 - January 1, 2025Microsoft AI-900 Certification at Microsoft
January 1, 2025 - October 29, 2025Qualifications
PowerMBA AI
January 1, 2025 - October 29, 2025Microsoft AI-900
January 1, 2025 - October 29, 2025SAP Sales and Distribution course
January 1, 2014 - December 31, 2014Financial advisor certificate
January 1, 2004 - December 31, 2004PowerMBA in AI
January 1, 2025 - January 1, 2025Microsoft AI-900
January 1, 2025 - October 29, 2025PowerMBA in AI
January 1, 2025 - January 1, 2025Microsoft AI-900 Certification
January 1, 2025 - October 29, 2025Industry Experience
Software & Internet, Professional Services, Financial Services, Consumer Goods, Education, Manufacturing, Travel & Hospitality, Retail, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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