Shefali Sharma

Led complete quote-to-cash process for a Covid-related product portfolio and key account management. Planned and monitored orders from customers/dealers; coordinated with multiple departments to achieve on-time delivery. Managed ticket/case workflow on Zoho Desk. Monitored extended warranty records for instruments.

Leading various process-improvement initiatives and system launches (Salesforce, S4HANA, CRM). Responsible for end-to-end Order to Cash (OTC) using S4HANA, ensuring high customer satisfaction. Created quotes on Salesforce CPQ. Monitored open orders and coordinated with Operations to ensure on-time deliveries as committed. Managed complaint resolution and master data in S4HANA. Reviewed actual sales versus forecast/allocation and engaged with sales and customers to clarify variations for order fulfillment per plan. Monitored OTIF. Handled support cases via phone, email, or online tools. Maintained Customer Price List, Approved Product List, and Discount Matrix. Troubleshooted issues on digital platforms. Led government accounts and tenders queries.

Provided sales support to Regional Sales Managers for India region; managed inventory forecast for key accounts; prepared tender documents; created purchase orders for inter-company inventory planning; monitored on-time fulfillment of orders from customers, channels, and distributors; handled customer complaints and tracked them in Salesforce; prepared weekly MIS for order tracking; issued quotations to customers and distributors and followed up for payments; led cross-department process-improvement projects to reduce processing time and errors due to manual interventions.