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I am a dedicated and results-driven Customer Service, Sales Support, and Supply Chain Management professional with 10+ years of experience in delivering exceptional service and ensuring seamless order processing. I thrive in cross-functional settings and leverage CRM/ERP systems to drive customer satisfaction, improve processes, and support sales objectives. My background spans healthcare devices, life sciences, and manufacturing, where I have led system implementations, data integrity initiatives, and end-to-end order management to optimize OTIF and supplier collaboration.…I am a dedicated and results-driven Customer Service, Sales Support, and Supply Chain Management professional with 10+ years of experience in delivering exceptional service and ensuring seamless order processing. I thrive in cross-functional settings and leverage CRM/ERP systems to drive customer satisfaction, improve processes, and support sales objectives. My background spans healthcare devices, life sciences, and manufacturing, where I have led system implementations, data integrity initiatives, and end-to-end order management to optimize OTIF and supplier collaboration.

Shefali Sharma

Copywriter, Brand Strategist, Marketing Strategist, +2

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I am a dedicated and results-driven Customer Service, Sales Support, and Supply Chain Management professional with 10+ years of experience in delivering exceptional service and ensuring seamless order processing. I thrive in cross-functional settings and leverage CRM/ERP systems to drive customer satisfaction, improve processes, and support sales objectives. My background spans healthcare devices, life sciences, and manufacturing, where I have led system implementations, data integrity initiatives, and end-to-end order management to optimize OTIF and supplier collaboration.…I am a dedicated and results-driven Customer Service, Sales Support, and Supply Chain Management professional with 10+ years of experience in delivering exceptional service and ensuring seamless order processing. I thrive in cross-functional settings and leverage CRM/ERP systems to drive customer satisfaction, improve processes, and support sales objectives. My background spans healthcare devices, life sciences, and manufacturing, where I have led system implementations, data integrity initiatives, and end-to-end order management to optimize OTIF and supplier collaboration.

Available to hire

I am a dedicated and results-driven Customer Service, Sales Support, and Supply Chain Management professional with 10+ years of experience in delivering exceptional service and ensuring seamless order processing.
I thrive in cross-functional settings and leverage CRM/ERP systems to drive customer satisfaction, improve processes, and support sales objectives. My background spans healthcare devices, life sciences, and manufacturing, where I have led system implementations, data integrity initiatives, and end-to-end order management to optimize OTIF and supplier collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Work Experience

Senior Executive-Customer Service at Intuitive Surgical Pvt Ltd

May 1, 2022 - October 29, 2025

Leading various process-improvement initiatives and system launches (Salesforce, S4HANA, CRM). Responsible for end-to-end Order to Cash (OTC) using S4HANA, ensuring high customer satisfaction. Created quotes on Salesforce CPQ. Monitored open orders and coordinated with Operations to ensure on-time deliveries as committed. Managed complaint resolution and master data in S4HANA. Reviewed actual sales versus forecast/allocation and engaged with sales and customers to clarify variations for order fulfillment per plan. Monitored OTIF. Handled support cases via phone, email, or online tools. Maintained Customer Price List, Approved Product List, and Discount Matrix. Troubleshooted issues on digital platforms. Led government accounts and tenders queries.

Senior Executive- Customer Support at Thermo Fisher Scientific

May 1, 2022 - May 1, 2022

Led complete quote-to-cash process for a Covid-related product portfolio and key account management. Planned and monitored orders from customers/dealers; coordinated with multiple departments to achieve on-time delivery. Managed ticket/case workflow on Zoho Desk. Monitored extended warranty records for instruments.

Sales coordinator at Corning Technologies

December 1, 2020 - December 1, 2020

Provided sales support to Regional Sales Managers for India region; managed inventory forecast for key accounts; prepared tender documents; created purchase orders for inter-company inventory planning; monitored on-time fulfillment of orders from customers, channels, and distributors; handled customer complaints and tracked them in Salesforce; prepared weekly MIS for order tracking; issued quotations to customers and distributors and followed up for payments; led cross-department process-improvement projects to reduce processing time and errors due to manual interventions.

Sales Admin at Secure Meters

April 1, 2019 - April 1, 2019

Provided sales support to the Country Sales Directors of Europe, Middle East and Southeast Asia, including Key Account Management, Lead & Opportunity Administration; delivered technical and commercial support to the European market. Drafted sales orders in Oracle E-Business Suite R12 with order acknowledgments and proforma invoices; placed purchase orders with overseas vendors. Prepared monthly and weekly MIS for business scorecard meetings; leveraged advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables) and coordinated with planning, production, and logistics for timely delivery and OTIF.