Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a communications professional with solid experience in customer relations and service. Over the years, I’ve worked closely with clients across different industries, handling inquiries, solving issues, and ensuring that every interaction reflects clarity, and professionalism. What drives me is the human side of customer relations, understanding people’s needs, finding the right solutions, and turning challenges into positive experiences, contribute to a lasting client relationship.…I’m a communications professional with solid experience in customer relations and service. Over the years, I’ve worked closely with clients across different industries, handling inquiries, solving issues, and ensuring that every interaction reflects clarity, and professionalism. What drives me is the human side of customer relations, understanding people’s needs, finding the right solutions, and turning challenges into positive experiences, contribute to a lasting client relationship.

Mafalda Silva

Content Creator, Community Manager, Brand Strategist, +2





I’m a communications professional with solid experience in customer relations and service. Over the years, I’ve worked closely with clients across different industries, handling inquiries, solving issues, and ensuring that every interaction reflects clarity, and professionalism. What drives me is the human side of customer relations, understanding people’s needs, finding the right solutions, and turning challenges into positive experiences, contribute to a lasting client relationship.…I’m a communications professional with solid experience in customer relations and service. Over the years, I’ve worked closely with clients across different industries, handling inquiries, solving issues, and ensuring that every interaction reflects clarity, and professionalism. What drives me is the human side of customer relations, understanding people’s needs, finding the right solutions, and turning challenges into positive experiences, contribute to a lasting client relationship.

Available to hire

I’m a communications professional with solid experience in customer relations and service. Over the years, I’ve worked closely with clients across different industries, handling inquiries, solving issues, and ensuring that every interaction reflects clarity, and professionalism. What drives me is the human side of customer relations, understanding people’s needs, finding the right solutions, and turning challenges into positive experiences, contribute to a lasting client relationship.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

Italian

Advanced

Work Experience

Customer Support Specialist at TRIMBLE

February 1, 2025 - October 29, 2025

Manage customer accounts and service requests across EMEA, Latin America, USA and Canada; handle subscription processing and renewals for GNSS positioning services using Salesforce; resolve escalated issues and technical queries; main point of contact for billing and coordination with the credit team; provide multilingual support (Portuguese, English, Spanish); identify process improvements and contribute to the internal knowledge base, contributing to high client retention.

Logistics at ROYAL FLORA HOLLAND

January 1, 2025 - January 1, 2025

Responsible for picking and preparing flower orders, ensuring accuracy in quantities and quality control, and guaranteeing timely readiness for delivery.

Customer & Communications Support at PORTO TRANSFERS

January 1, 2024 - January 1, 2024

Managed customer bookings, inquiries and issue resolution via email and digital channels; coordinated communication and logistics with operational teams to ensure smooth service delivery.

Communication & Quality Consultant at REDITUS CONSULTING

December 1, 2015 - December 1, 2015

Audited service quality for customer care teams (including Galp Energia); performed data analysis, managed documentation control, and evaluated root causes of customer complaints.

Various Roles in Communication & Events at GCI; El Corte Inglés; Sorriso Solidário NGO

January 1, 2014 - January 1, 2014

Earlier roles focusing on media relations, event planning, and communication strategy across multiple organizations in Portugal.