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I am a highly motivated professional with a track record in hospitality operations, customer service, and admin oversight. I thrive in fast-paced environments, focus on delivering exceptional service, and enjoy leading teams to meet goals with a clear sense of accountability and attention to detail. Equipped with strong communication, problem-solving, and stakeholder management skills, I am seeking a rewarding role where I can apply my experience in operations, onboarding, and process improvement to drive efficiency and customer satisfaction while continuing my professional growth in HR, learning and development, or project-based work.…I am a highly motivated professional with a track record in hospitality operations, customer service, and admin oversight. I thrive in fast-paced environments, focus on delivering exceptional service, and enjoy leading teams to meet goals with a clear sense of accountability and attention to detail. Equipped with strong communication, problem-solving, and stakeholder management skills, I am seeking a rewarding role where I can apply my experience in operations, onboarding, and process improvement to drive efficiency and customer satisfaction while continuing my professional growth in HR, learning and development, or project-based work.

Sylvia Eloke

Project Manager, Content Creator, Writer, +2

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I am a highly motivated professional with a track record in hospitality operations, customer service, and admin oversight. I thrive in fast-paced environments, focus on delivering exceptional service, and enjoy leading teams to meet goals with a clear sense of accountability and attention to detail. Equipped with strong communication, problem-solving, and stakeholder management skills, I am seeking a rewarding role where I can apply my experience in operations, onboarding, and process improvement to drive efficiency and customer satisfaction while continuing my professional growth in HR, learning and development, or project-based work.…I am a highly motivated professional with a track record in hospitality operations, customer service, and admin oversight. I thrive in fast-paced environments, focus on delivering exceptional service, and enjoy leading teams to meet goals with a clear sense of accountability and attention to detail. Equipped with strong communication, problem-solving, and stakeholder management skills, I am seeking a rewarding role where I can apply my experience in operations, onboarding, and process improvement to drive efficiency and customer satisfaction while continuing my professional growth in HR, learning and development, or project-based work.

Available to hire

I am a highly motivated professional with a track record in hospitality operations, customer service, and admin oversight. I thrive in fast-paced environments, focus on delivering exceptional service, and enjoy leading teams to meet goals with a clear sense of accountability and attention to detail.

Equipped with strong communication, problem-solving, and stakeholder management skills, I am seeking a rewarding role where I can apply my experience in operations, onboarding, and process improvement to drive efficiency and customer satisfaction while continuing my professional growth in HR, learning and development, or project-based work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Operations Manager at JP Luxury Hotel and Suites

August 1, 2024 - August 1, 2024

Managed day-to-day hotel operations, including budget management, supplier payments, expense tracking, and ensuring quality standards across rooms and facilities. Oversaw maintenance, supervised operations staff, prepared performance reports for senior management, and acted as liaison between staff and senior management. Led recruitment and payroll processes, coordinated with vendors, monitored customer feedback, and implemented service improvements to optimise revenue and occupancy.

Customer Service & Admin Officer at Revent Technologies Limited

March 1, 2023 - March 1, 2023

Resolved a wide range of queries via chats, phone, and emails; maintained filing system and data entry; assisted onboarding to SaaS products with setup guidance and FAQs; processed invoices and basic bookkeeping; supported cross-functional teams and prepared announcements and presentations; built and maintained positive customer relationships and tracked interactions in CRM systems.

Private Tutor at Prepclass Organisation

March 1, 2020 - March 1, 2020

Reinforced subjects taught at school (English, Math, Science, Social Studies); identified learning gaps, customized lessons, tracked progress, and provided feedback to students and parents; used engaging activities to maintain interest and build foundational skills.

English Teacher at Forets Model College

March 1, 2019 - March 1, 2019

Developed and delivered English language lessons, including grammar, vocabulary, reading comprehension, writing, and speaking; prepared students for standardized exams (WAEC, NECO); maintained academic records and supported staff in daily programs.