Available to hire
I have a strong background in Customer Relationship Management, primarily focusing on guiding scholars through their PhD journeys. With a passion for self-learning, I continuously seek innovative ways to improve processes and adapt to new methodologies. I thrive in dynamic environments and enjoy tackling challenges head-on. My commitment to excellence drives me to consistently deliver exceptional results and a positive experience for those I work with.
Language
English
Advanced
Tamil
Fluent
Malayalam
Advanced
Work Experience
Support Analyst at Capestart
March 1, 2024 - March 1, 2024Provided technical support to customers, understanding their requirements and assisting them through inbound and outbound calls. Worked in media monitoring and analytics for brand and PR using various tools.
Sr. Executive Support Functions at Insigma Technologies
August 1, 2022 - August 1, 2022Handled customer support functions, ensuring effective resolution of technical issues while managing multiple platforms and systems.
Customer Relations Manager at Saaira Technologies
March 1, 2021 - March 1, 2021Engaged with customers to understand their needs and enhance their experience through effective communication and loyalty programs.
Sr. Telecalling Officer at HDB Financial Services Ltd
January 1, 2019 - January 1, 2019Managed inbound and outbound calls, prioritizing customer needs and ensuring timely resolution of issues.
Customer Relations Manager at Griantek PhD Assistance
January 1, 2018 - January 1, 2018Utilized strong interpersonal skills to guide scholars through their PhD studies, ensuring timely completion and satisfaction.
Education
B.E at C.S.I Institute of Technology
January 1, 2016 - January 1, 2017Qualifications
Industry Experience
Education, Professional Services
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