Available to hire
Experienced customer service and technical support professional with over 7 years of expertise in diagnosing issues, managing orders, and ensuring high customer satisfaction. Skilled in troubleshooting, product guidance, and remote support, with a proven ability to handle multiple tasks efficiently and maintain strong client relationships.
Work Experience
Customer Service Representative at Rainbow Light Electronics
June 1, 2025 - June 1, 2025Managed customer inquiries relating to product orders, payment processing, and delivery schedules, ensuring accurate resolution for high-quality lighting products for various occasions such as Diwali, Christmas, and Eid. Verified customer information and reviewed documentation to ensure compliance with service standards for indoor and outdoor lighting solutions. Educated customers about product offerings, addressing inquiries about returns, warranties, and service terms for lighting used in festivals, temples, and building decorations.
Part Sales Support Specialist at Verint Systems Inc.
February 1, 2019 - February 1, 2019Provided parts sales support, helping clients select Verint Solutions tailored to their unique needs and requirements for optimal customer engagement. Maintained detailed logs of all technical support calls, contributing to Verint's knowledge base to enhance future troubleshooting and streamline customer experience management. Coordinated delivery schedules, ensuring that product/service timelines are aligned with customer expectations and Verint's commitment to seamless service. Collaborated closely with team members and managers to ensure accurate information was shared, addressing customer concerns and ensuring the delivery of different expected experiences at scale.
Technical Support Specialist at Hewlett Packard Enterprise
October 1, 2022 - October 1, 2022Assisted customers with selecting products, leveraging in-depth knowledge of Hewlett Packard Enterprise solutions. Maintained and updated customer records, ensuring accurate and up-to-date information for seamless service and future product or parts orders. Entered and processed service orders promptly, collaborating with technical teams to ensure HP Enterprise products and parts were delivered for optimal performance.
Customer Service Representative at Rainbow Light Electronics
November 1, 2017 - November 1, 2017Supported customers from 2014 to 2017 by handling inquiries related to product orders and delivery scheduling, coordinating with internal teams to ensure timely and accurate service delivery for lighting products.
Education
Bachelor of Science at University of Lagos
January 11, 2030 - January 1, 2012Qualifications
Industry Experience
Software & Internet, Professional Services, Retail
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