I am a stay-at-home parent, ready to resume my career and eager to return to a profession that allows me to contribute my skills. My professional experience has evolved in customer service within the Tourism and Hospitality field. I am well-versed in performing administrative tasks and possess strong organisational skills, with entrepreneurial experience from running an e-commerce venture.…

Ann Crizel Kerne

I am a stay-at-home parent, ready to resume my career and eager to return to a profession that allows me to contribute my skills. My professional experience has evolved in customer service within the Tourism and Hospitality field. I am well-versed in performing administrative tasks and possess strong organisational skills, with entrepreneurial experience from running an e-commerce venture.…

Available to hire

I am a stay-at-home parent, ready to resume my career and eager to return to a profession that allows me to contribute my skills. My professional experience has evolved in customer service within the Tourism and Hospitality field. I am well-versed in performing administrative tasks and possess strong organisational skills, with entrepreneurial experience from running an e-commerce venture.

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Language

English
Fluent
French
Intermediate

Work Experience

Customer Service Representative at Sutherland Global (Philippines)
March 1, 2008 - March 1, 2008
Provided customer support and resolved inquiries from customers; assisted with account information and issue resolution.
Guest Services Attendant at Thomson Cruises
December 1, 2012 - December 1, 2012
Assisted guests with inquiries, supported check-in/out processes, and contributed to guest satisfaction.
Tour Coordinator at Tom Epperson Photography
March 1, 2014 - March 1, 2014
Coordinated tours and travel arrangements for clients in a photography-focused setting.
Guest Services/Operations at Thomson Cruises
January 1, 2015 - January 1, 2015
Handled guest services and on-board operations including check-in/out, reservations, and customer satisfaction.
Team Leader / Receptionist at P&O UK
December 1, 2016 - December 1, 2016
Led a team of contact center agents for a UK-based financial account; conducted final interviews, training, and ensured smooth operations.
Stay-at-home Parent at Self-Employed
January 1, 2017 - October 29, 2025
Managed household operations, budgeting, scheduling, and organization; provided full-time care.
Tour Coordinator at Tom Epperson Photography
March 1, 2014 - March 1, 2014
Coordinated tours for photography assignments; liaised with clients to ensure smooth itineraries.
Tour Coordinator at Freelance (Le Havre, France)
June 1, 2025 - June 1, 2025
Freelance tour coordination for clients in Le Havre, France; managing travel and logistics.
Volunteer at Deutsche Seemannsmission
December 31, 2023 - December 31, 2023
Carried out community volunteer efforts and contributed to community engagement.

Education

Bachelor of Science in Business Administration major in Management Accounting at Enverga University, Philippines
January 1, 2000 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Media & Entertainment, Professional Services, Education

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