Hi there, I’m Francesca Maggiorotto, a multilingual Customer Success & Learning Experience Specialist with 5+ years delivering high‑impact support in fast‑paced environments at Meta, TikTok, Covalen, and leading financial institutions. I excel at turning complex customer needs into clear, actionable solutions and I thrive in cross‑functional collaboration with policy, legal, and engineering teams to resolve issues swiftly while maintaining data integrity. I’m energized by remote work, mentoring global support teams, and driving continuous process improvements. I communicate fluently in Italian and English, with working Spanish and French and beginner German, and I’m passionate about upskilling colleagues, adhering to compliance standards, and delivering outstanding customer experiences for creators and partners.

Francesca Maggiorotto

Hi there, I’m Francesca Maggiorotto, a multilingual Customer Success & Learning Experience Specialist with 5+ years delivering high‑impact support in fast‑paced environments at Meta, TikTok, Covalen, and leading financial institutions. I excel at turning complex customer needs into clear, actionable solutions and I thrive in cross‑functional collaboration with policy, legal, and engineering teams to resolve issues swiftly while maintaining data integrity. I’m energized by remote work, mentoring global support teams, and driving continuous process improvements. I communicate fluently in Italian and English, with working Spanish and French and beginner German, and I’m passionate about upskilling colleagues, adhering to compliance standards, and delivering outstanding customer experiences for creators and partners.

Available to hire

Hi there, I’m Francesca Maggiorotto, a multilingual Customer Success & Learning Experience Specialist with 5+ years delivering high‑impact support in fast‑paced environments at Meta, TikTok, Covalen, and leading financial institutions. I excel at turning complex customer needs into clear, actionable solutions and I thrive in cross‑functional collaboration with policy, legal, and engineering teams to resolve issues swiftly while maintaining data integrity.

I’m energized by remote work, mentoring global support teams, and driving continuous process improvements. I communicate fluently in Italian and English, with working Spanish and French and beginner German, and I’m passionate about upskilling colleagues, adhering to compliance standards, and delivering outstanding customer experiences for creators and partners.

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Language

Italian
Fluent
English
Fluent
Spanish; Castilian
Advanced
French
Intermediate
German
Beginner

Work Experience

Branch Consultant at UniCredit Bank
May 1, 2018 - May 1, 2018
Built trusted relationships while explaining complex financial products with clarity.
Customer Support & Quality Auditor at Covalen (for Facebook)
October 1, 2020 - October 1, 2020
Managed multilingual digital content workflows, performance reports, and quality assurance for community operations; trained and mentored global support teams; delivered fast resolutions and maintained high accuracy.
Quality Measurement Specialist at Meta
April 1, 2022 - April 1, 2022
Led quality measurement for Italian ad platforms; collaborated with policy, legal, and engineering teams to resolve high-impact customer concerns; ensured accurate, compliant support.
Quality & Ad Platform Support Specialist at Meta
August 1, 2023 - August 1, 2023
Led onboarding and upskilling for support teams, process optimization and documentation; managed support KPIs and improvement projects end-to-end.

Education

Bachelor’s Degree in Political Science - International Development and Cooperation at University of Turin, Italy
January 11, 2030 - October 29, 2025

Qualifications

Udemy Meta Front-End Developer Certification
February 1, 2025 - October 29, 2025
Coursera Learning SQL Programming
April 1, 2024 - October 29, 2025
LinkedIn Geopolítica y gobernanza global: riesgos y oportunidades
August 1, 2018 - October 29, 2025
ESADE - United to End Female Genital Mutilation Campaign
March 1, 2013 - October 29, 2025
Intensive English Course - Delfin English School
September 1, 2010 - October 29, 2025
Cambridge PET Certificate
June 1, 2010 - October 29, 2025

Industry Experience

Media & Entertainment, Software & Internet, Financial Services, Professional Services, Education