Francesca Maggiorotto
Hi there, I’m Francesca Maggiorotto, a multilingual Customer Success & Learning Experience Specialist with 5+ years delivering high‑impact support in fast‑paced environments at Meta, TikTok, Covalen, and leading…
About
Hi there, I’m Francesca Maggiorotto, a multilingual Customer Success & Learning Experience Specialist with 5+ years delivering high‑impact support in fast‑paced environments at Meta, TikTok, Covalen, and leading financial institutions. I excel at turning complex customer needs into clear, actionable solutions and I thrive in cross‑functional collaboration with policy, legal, and engineering teams to resolve issues swiftly while maintaining data integrity.
I’m energized by remote work, mentoring global support teams, and driving continuous process improvements. I communicate fluently in Italian and English, with working Spanish and French and beginner German, and I’m passionate about upskilling colleagues, adhering to compliance standards, and delivering outstanding customer experiences for creators and partners.
- Joined October 2025
Languages
- ItalianFluent
- EnglishFluent
- Spanish; CastilianAdvanced
- FrenchIntermediate
- GermanBeginner
Industry experience
- Media & Entertainment
- Software & Internet
- Financial Services
- Professional Services
- Education
Work experience· 4 roles
Led onboarding and upskilling for support teams, process optimization and documentation; managed support KPIs and improvement projects end-to-end.
Led quality measurement for Italian ad platforms; collaborated with policy, legal, and engineering teams to resolve high-impact customer concerns; ensured accurate, compliant support.
Managed multilingual digital content workflows, performance reports, and quality assurance for community operations; trained and mentored global support teams; delivered fast resolutions and maintained high accuracy.
Education
Certifications and awards· 6
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