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I am a customer-focused professional with a Master’s in International Business Management and cross-industry experience in sales, customer service, financial advisory and customer success. I excel at building strong client relationships, data-driven decision making, problem solving, and ensuring customer satisfaction. I am UX certified and passionate about improving customer experience through actionable insights and collaboration. Based in Berlin, I thrive in fast-paced environments and enjoy turning feedback into product improvements that drive ROI and retention.…I am a customer-focused professional with a Master’s in International Business Management and cross-industry experience in sales, customer service, financial advisory and customer success. I excel at building strong client relationships, data-driven decision making, problem solving, and ensuring customer satisfaction. I am UX certified and passionate about improving customer experience through actionable insights and collaboration. Based in Berlin, I thrive in fast-paced environments and enjoy turning feedback into product improvements that drive ROI and retention.

IBUKUNOLUWA I SOLA Debbyfunmilayo

UX Designer, UI Designer, Product Designer, +2

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I am a customer-focused professional with a Master’s in International Business Management and cross-industry experience in sales, customer service, financial advisory and customer success. I excel at building strong client relationships, data-driven decision making, problem solving, and ensuring customer satisfaction. I am UX certified and passionate about improving customer experience through actionable insights and collaboration. Based in Berlin, I thrive in fast-paced environments and enjoy turning feedback into product improvements that drive ROI and retention.…I am a customer-focused professional with a Master’s in International Business Management and cross-industry experience in sales, customer service, financial advisory and customer success. I excel at building strong client relationships, data-driven decision making, problem solving, and ensuring customer satisfaction. I am UX certified and passionate about improving customer experience through actionable insights and collaboration. Based in Berlin, I thrive in fast-paced environments and enjoy turning feedback into product improvements that drive ROI and retention.

Available to hire

I am a customer-focused professional with a Master’s in International Business Management and cross-industry experience in sales, customer service, financial advisory and customer success. I excel at building strong client relationships, data-driven decision making, problem solving, and ensuring customer satisfaction. I am UX certified and passionate about improving customer experience through actionable insights and collaboration. Based in Berlin, I thrive in fast-paced environments and enjoy turning feedback into product improvements that drive ROI and retention.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Global Customer Success Associate at Upwork

January 1, 2024 - October 29, 2025

Primary point of contact for a portfolio of clients, overseeing onboarding and ongoing engagement; monitored usage to identify churn risk and upsell opportunities, contributing to a 20% increase in renewals; partnered with product/support teams to translate feedback into product improvements; delivered quarterly business reviews highlighting ROI and performance metrics.

Financial Advisor at Lloyds Bank (Concentrix)

December 1, 2023 - December 1, 2023

Maintained strong client satisfaction through proactive communication and transparent reporting; conducted in-depth financial assessments that supported 15% portfolio growth; delivered personalized investment solutions aligned with client goals, achieving 95% retention; analyzed client data to identify opportunities and drive 10% portfolio growth.

Customer Service Advisor at JD Sports (Echo - U)

September 1, 2023 - September 1, 2023

Handled and resolved up to 60 customer queries daily with an average 98% satisfaction; identified recurring issues and collaborated with operations to reduce complaints by 20%; relayed customer feedback that informed two major UX improvements; contributed to knowledge base development and improved delivery times through cross-functional collaboration.

Sales Representative at Grace Industry

June 1, 2022 - June 1, 2022

Promoted and sold concrete blocks and building materials; managed orders, invoicing and delivery coordination to ensure timely fulfillment; built relationships with over 50 regular customers, contributing to 25% monthly sales growth; supported production/logistics to align supply with demand; provided after-sales support and resolved complaints to improve repeat purchases.