Provided high-quality customer service to passengers across multiple channels, including in-person, email, and phone support. Assisted customers with booking, check-in, and flight change requests, ensuring accuracy and efficiency. Handled complaints and resolved travel-related issues professionally, maintaining Wizz Air’s reputation for reliable service. Communicated clearly and empathetically with passengers from diverse cultural backgrounds. Collaborated with airport and flight operation teams to ensure smooth passenger handling and on-time departures. Maintained up-to-date knowledge of airline policies, safety regulations, and travel documentation requirements.

Founder / Web Developer at Self-employed / Founder

July 1, 2025 - July 1, 2025

Founded a website and built automated workflows using tools like Zapier and Shopify, creating scalable processes and integrations. Strengthened communication and organizational skills through collaboration on group projects. Demonstrated ability to develop and implement creative solutions to complex problems. Built and iterated on workflows with automation and form tooling, including app integrations. Conducted Zoom calls to facilitate workflow development.