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Hi, I’m Catherine. I’m a customer service professional and caregiver with hands-on experience in fast-paced environments, combining strong communication with practical care and support skills. I’m compassionate, people-focused, and able to identify customer needs while delivering reliable solutions. I’m passionate about helping people reach their goals, improving processes, and collaborating across teams to deliver outstanding client experiences. I’m excited to bring my people-first approach and problem-solving mindset to a forward-thinking organization.…Hi, I’m Catherine. I’m a customer service professional and caregiver with hands-on experience in fast-paced environments, combining strong communication with practical care and support skills. I’m compassionate, people-focused, and able to identify customer needs while delivering reliable solutions. I’m passionate about helping people reach their goals, improving processes, and collaborating across teams to deliver outstanding client experiences. I’m excited to bring my people-first approach and problem-solving mindset to a forward-thinking organization.

Catherine Ogbeborogboro

Actress, Voiceover Artist, Presenter, +2

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Hi, I’m Catherine. I’m a customer service professional and caregiver with hands-on experience in fast-paced environments, combining strong communication with practical care and support skills. I’m compassionate, people-focused, and able to identify customer needs while delivering reliable solutions. I’m passionate about helping people reach their goals, improving processes, and collaborating across teams to deliver outstanding client experiences. I’m excited to bring my people-first approach and problem-solving mindset to a forward-thinking organization.…Hi, I’m Catherine. I’m a customer service professional and caregiver with hands-on experience in fast-paced environments, combining strong communication with practical care and support skills. I’m compassionate, people-focused, and able to identify customer needs while delivering reliable solutions. I’m passionate about helping people reach their goals, improving processes, and collaborating across teams to deliver outstanding client experiences. I’m excited to bring my people-first approach and problem-solving mindset to a forward-thinking organization.

Available to hire

Hi, I’m Catherine. I’m a customer service professional and caregiver with hands-on experience in fast-paced environments, combining strong communication with practical care and support skills. I’m compassionate, people-focused, and able to identify customer needs while delivering reliable solutions.

I’m passionate about helping people reach their goals, improving processes, and collaborating across teams to deliver outstanding client experiences. I’m excited to bring my people-first approach and problem-solving mindset to a forward-thinking organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Support Specialist at Botcare

May 20, 2025 - October 29, 2025

Provided inbound and outbound call handling for customer inquiries, complaints, service requests, and identified opportunities during calls. Maintained accurate records of interactions and actions in call center software and supported issue resolution and customer satisfaction.

Delivery Driver at Uber Eats

April 1, 2025 - April 1, 2025

Verified order accuracy against invoices or delivery slips, loaded items carefully to prevent damage, and ensured temperature-sensitive foods were stored properly. Delivered items within expected windows, confirmed delivery details with customers, and collected feedback or reports on issues.

Carer at Pen Gwern College

October 1, 2024 - October 1, 2024

Provided personal care including bathing, dressing, toileting, and grooming; supported mobility and activities of daily living; assisted with meals; administered medications per care plans; monitored changes in health and wellbeing; performed light housekeeping; offered companionship and emotional support; followed individual care plans and liaised with family and health professionals; maintained accurate care records and upheld safeguarding standards.

Support Specialist at Etinet

January 31, 2024 - January 31, 2024

Delivered multilingual support to meet diverse customer needs; participated in team conferences and training to stay informed about company policies and product developments; optimized customer service workflows to improve response times and efficiency; assisted customers with troubleshooting, processing returns, and escalated cases; collaborated with technical support, billing, and logistics to resolve complex inquiries; worked toward targets related to response time, resolution rate, and customer satisfaction; collected and interpreted customer feedback through surveys and other channels.