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Hi there! I’m Brian, a compassionate and dedicated customer service professional with over seven years of experience supporting high-volume call centers, concierge services, and account management. I excel at turning inquiries into positive outcomes, guided by empathy, patience, and strong problem-solving skills. I thrive balancing efficiency with a personal touch, educating customers on features, promotions, and pricing to boost retention and engagement. I approach billing and technical support with calm professionalism, and I strive to deliver experiences that build trust and loyalty for diverse client populations.…Hi there! I’m Brian, a compassionate and dedicated customer service professional with over seven years of experience supporting high-volume call centers, concierge services, and account management. I excel at turning inquiries into positive outcomes, guided by empathy, patience, and strong problem-solving skills. I thrive balancing efficiency with a personal touch, educating customers on features, promotions, and pricing to boost retention and engagement. I approach billing and technical support with calm professionalism, and I strive to deliver experiences that build trust and loyalty for diverse client populations.

Brian C. Love

Community Manager, Content Creator, Content Designer, +2

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Hi there! I’m Brian, a compassionate and dedicated customer service professional with over seven years of experience supporting high-volume call centers, concierge services, and account management. I excel at turning inquiries into positive outcomes, guided by empathy, patience, and strong problem-solving skills. I thrive balancing efficiency with a personal touch, educating customers on features, promotions, and pricing to boost retention and engagement. I approach billing and technical support with calm professionalism, and I strive to deliver experiences that build trust and loyalty for diverse client populations.…Hi there! I’m Brian, a compassionate and dedicated customer service professional with over seven years of experience supporting high-volume call centers, concierge services, and account management. I excel at turning inquiries into positive outcomes, guided by empathy, patience, and strong problem-solving skills. I thrive balancing efficiency with a personal touch, educating customers on features, promotions, and pricing to boost retention and engagement. I approach billing and technical support with calm professionalism, and I strive to deliver experiences that build trust and loyalty for diverse client populations.

Available to hire

Hi there! I’m Brian, a compassionate and dedicated customer service professional with over seven years of experience supporting high-volume call centers, concierge services, and account management. I excel at turning inquiries into positive outcomes, guided by empathy, patience, and strong problem-solving skills.

I thrive balancing efficiency with a personal touch, educating customers on features, promotions, and pricing to boost retention and engagement. I approach billing and technical support with calm professionalism, and I strive to deliver experiences that build trust and loyalty for diverse client populations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Remote - Premier Sales Consultant at AT&T

July 31, 2025 - July 31, 2025

Provided top-tier customer support to new and existing clients via phone and chat, resolving inquiries with professionalism and care. Matched customer needs with AT&T's fiber internet and wireless solutions, enhancing satisfaction and driving revenue. Educated customers on service features, promotions, and pricing to improve retention and engagement. Handled billing concerns and technical support issues promptly, ensuring positive resolutions.

Remote - Account Supervisor at WellCare Health Plans

February 29, 2024 - February 29, 2024

Assisted members in navigating Medical Advantage benefits, including medical equipment requests and prescription coverage. Coordinated with providers, pharmacies, and authorization departments to resolve urgent health care needs. Handled escalated cases involving critical procedures, maintaining empathy and professionalism under pressure. Ensured HIPAA compliance while supporting vulnerable populations with sensitivity and discretion.

Concierge at The Lawrence House

December 31, 2019 - December 31, 2019

Delivered exceptional front desk service by welcoming residents and guests with warm and professional demeanor. Assisted residents with dining, entertainment, and local service recommendations to enhance quality of life. Coordinated mail/package delivery, luggage assistance, transportation requests, and vendor access. Maintained a secure, organized, and customer-friendly environment.

Doorman at Blackwell

May 31, 2016 - May 31, 2016

Greeted residents, guests, and vendors, creating a consistently welcoming and professional atmosphere. Monitored access, enforced security protocols, and managed visit logs to safeguard residents. Assisted with deliveries, luggage, and transportation needs, ensuring convenience and comfort. Uphold lobby by cleanliness and organization to maintain a positive impression of the property.