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I am an adaptable and customer-focused professional with international experience in customer service and IT support. My journey has allowed me to enhance my problem-solving skills and thrive in multicultural environments. I love delivering solutions that make a positive impact on clients and teams alike. With a knack for communication, I aim to foster understanding and collaboration in every project I undertake. In my professional career, I have led diverse teams and coordinated projects effectively, ensuring that client needs are met in a timely manner. My commitment to maintaining service quality while resolving inquiries has consistently contributed to high customer satisfaction rates. I enjoy challenges and pride myself on my ability to thrive in fast-paced settings.…I am an adaptable and customer-focused professional with international experience in customer service and IT support. My journey has allowed me to enhance my problem-solving skills and thrive in multicultural environments. I love delivering solutions that make a positive impact on clients and teams alike. With a knack for communication, I aim to foster understanding and collaboration in every project I undertake. In my professional career, I have led diverse teams and coordinated projects effectively, ensuring that client needs are met in a timely manner. My commitment to maintaining service quality while resolving inquiries has consistently contributed to high customer satisfaction rates. I enjoy challenges and pride myself on my ability to thrive in fast-paced settings.

Sehrish Raza

Project Manager, Copywriter, Audio Transcriber

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I am an adaptable and customer-focused professional with international experience in customer service and IT support. My journey has allowed me to enhance my problem-solving skills and thrive in multicultural environments. I love delivering solutions that make a positive impact on clients and teams alike. With a knack for communication, I aim to foster understanding and collaboration in every project I undertake. In my professional career, I have led diverse teams and coordinated projects effectively, ensuring that client needs are met in a timely manner. My commitment to maintaining service quality while resolving inquiries has consistently contributed to high customer satisfaction rates. I enjoy challenges and pride myself on my ability to thrive in fast-paced settings.…I am an adaptable and customer-focused professional with international experience in customer service and IT support. My journey has allowed me to enhance my problem-solving skills and thrive in multicultural environments. I love delivering solutions that make a positive impact on clients and teams alike. With a knack for communication, I aim to foster understanding and collaboration in every project I undertake. In my professional career, I have led diverse teams and coordinated projects effectively, ensuring that client needs are met in a timely manner. My commitment to maintaining service quality while resolving inquiries has consistently contributed to high customer satisfaction rates. I enjoy challenges and pride myself on my ability to thrive in fast-paced settings.

Available to hire

I am an adaptable and customer-focused professional with international experience in customer service and IT support. My journey has allowed me to enhance my problem-solving skills and thrive in multicultural environments. I love delivering solutions that make a positive impact on clients and teams alike. With a knack for communication, I aim to foster understanding and collaboration in every project I undertake.
In my professional career, I have led diverse teams and coordinated projects effectively, ensuring that client needs are met in a timely manner. My commitment to maintaining service quality while resolving inquiries has consistently contributed to high customer satisfaction rates. I enjoy challenges and pride myself on my ability to thrive in fast-paced settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Swedish

Beginner

Portuguese

Beginner

Urdu

Fluent

Work Experience

Scrum Master at Beams Managed IT Solutions, Portugal

April 1, 2025 - October 29, 2025

Facilitate Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives); support Product Owners in backlog management and prioritization; remove impediments, foster collaboration, and promote continuous improvement; coach developers and stakeholders on Agile principles; collaborate with other Scrum Masters to share best practices and drive organizational agility.

Technical Product Consultant at Qualipro AB, Sweden

December 1, 2024 - December 1, 2024

Worked as Scrum Master on assignment with IKEA; Led distributed Agile teams using Jira and Azure DevOps for sprint planning, reviews, retrospectives, and backlog refinement; Provided Agile coaching to improve collaboration and delivery outcomes; Facilitated communication between cross-functional teams and stakeholders, addressing risks proactively.

Scrum Master at Webbmi AB, Sweden

September 1, 2023 - September 1, 2023

Led Agile/Scrum teams ensuring delivery and stakeholder alignment. Assisted Product Owners with backlog prioritization; tracked Agile metrics with Jira, Azure DevOps & Power BI. Coordinated Scrum of Scrums across multiple teams delivering a shared product. Provided Agile coaching to improve productivity and collaboration.

Scrum Master at Netsol Technologies, Pakistan

August 1, 2020 - August 1, 2020

Facilitated Scrum ceremonies and backlog grooming sessions. Mentored team members in Agile practices. Enhanced communication between product owners, stakeholders, and development teams.

Scrum Master at Beam Managed IT Solutions

April 2, 2025 - October 20, 2025

Facilitated Scrum ceremonies (stand-ups, sprint planning, reviews, and retrospectives), removed impediments, and fostered collaboration across distributed teams. Supported Product Owners in backlog management and prioritization. Coached developers and stakeholders on Agile principles and drove continuous improvement. Collaborated with other Scrum Masters to share practices and enhance organizational agility.

Technical Product Consultant at Qualipro AB

October 1, 2023 - December 31, 2024

Acted as Scrum Master for IKEA assignments, led distributed Agile teams using Jira and Azure DevOps for sprint planning, reviews, retrospectives, and backlog refinement. Provided Agile coaching to improve collaboration and delivery outcomes. Facilitated cross-functional communication and proactively addressed risks.

Scrum Master at Webbmi AB

September 1, 2020 - September 30, 2023

Scrum Master at Netsol Technologies

January 1, 2020 - August 31, 2020

Facilitated Scrum ceremonies and backlog grooming sessions. Mentored team members in Agile practices. Enhanced communication between product owners, stakeholders, and development teams.

Scrum Master / Customer Service & Project Coordinator at Beam Managed IT Solutions

April 1, 2025 - October 1, 2025

Acted as Scrum Master for development and QA teams supporting the client Dennemeyer (Luxembourg). Facilitated daily stand-ups, sprint planning, and retrospective meetings. Ensured clear communication between clients, technical teams, and management. Managed issue tracking, status updates, and reporting through Jira and Confluence. Supported IT customer service operations by resolving client requests and ensuring timely delivery.

Project Coordinator / Customer Support Lead at Webbmi AB

September 1, 2020 - September 1, 2023

Coordinated between clients and technical teams for website and software development projects. Managed client correspondence, schedules, and progress reporting. Assisted in content, quality review, and product documentation.

Scrum Master / Communication Support at Netsol Technologies

January 1, 2020 - August 1, 2020

Facilitated Agile ceremonies and improved communication flow between development and client teams. Tracked issues and progress reports while maintaining client relationships.