Available to hire
I am a creative, detail-oriented professional with a background in video editing and customer service. Based in Mérida, Mexico, I freelance as a video editor, focusing on social media content, narrative and visual structure, color and light correction, and audio editing with basic voice-overs for podcasts.
I am always looking for new opportunities to grow and expand my skills in video editing, voice over, dubbing, and digital marketing, and I thrive in collaborative, detail-driven environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Customer Service Specialist at The Home Depot
March 31, 2023 - March 31, 2023Delivered frontline customer service, resolved inquiries, processed returns, assisted with product selection, and maintained a positive store atmosphere. Collaborated with the team to ensure timely issue resolution and high customer satisfaction.
Freelance Video Editor at iEvents
January 1, 2022 - October 29, 2025Freelance video editor for social media content, focused on Instagram. Implemented narrative and visual structure for content, performed color and lighting corrections, and edited audio with basic voice-over for podcast-style pieces.
Customer Service Specialist at Concentrix (Client: Cash App)
June 30, 2025 - June 30, 2025Handled customer inquiries for Cash App, resolved issues, guided users through app features, and escalated complex cases to ensure timely resolutions.
Freelance Video Editor at IEvents
January 1, 2025 - January 1, 2025Video editing for social media (mainly Instagram). Implemented narrative and visual structure for content. Supported audiovisual storytelling and color/light correction. Audio editing and basic voice-over for podcast-type pieces.
Customer Services Specialist at Centrix
June 1, 2025 - June 1, 2025Customer services for Cash App.
Customer Service Specialist at Home Depot
June 1, 2022 - March 1, 2023Provided customer service support, addressing inquiries, resolving issues, and ensuring a positive store experience.
Customer Service Specialist at Concentrix (Client: Cash App)
October 1, 2024 - June 1, 2025Customer service specialist for the Cash App client.
Education
Bachelor's Degree in Entertainment and Communication at UNITEC
January 1, 2018 - December 31, 2021Master's Degree in Multimedia Design at UNITEC
January 1, 2022 - December 31, 2024Digital Marketing Course at Google Activate
January 1, 2025 - October 29, 2025Bachelor's Degree in Entertainment and Communication - Business Administration at Technological University of Mexico
January 1, 2018 - January 1, 2021Master's Degree in Multimedia Design at Unitec
January 1, 2022 - January 1, 2024Bachelor's Degree in Entertainment and Communication at Unitec
January 1, 2018 - January 1, 2021Master's Degree in Multimedia Design at Unitec
January 1, 2022 - January 1, 2024Digital Marketing Course at Google Activate
January 1, 2025 - December 8, 2025Qualifications
EF SET English Certificate (80/100 - Upper Intermediate)
January 11, 2030 - October 29, 2025EF SET English Certificate 80/100
January 11, 2030 - November 10, 2025EF SET English Certificate
January 11, 2030 - December 8, 2025Industry Experience
Media & Entertainment, Professional Services, Retail, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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