Provided end-user IT support, resolved technical issues quickly to minimize disruptions; optimized network performance through monitoring, troubleshooting, and upgrades; Microsoft 365 Exchange Administrator; documented system functionality and maintained knowledge base; managed IT projects to ensure timely delivery within budget; mentored junior staff; organized and updated Atlassian/Confluence documentation and implemented SharePoint for knowledge base.

Computer Technician / Technical Assistant at Northern Gateway Public Schools

April 1, 2019 - April 1, 2019

Diagnosed and repaired hardware malfunctions; managed 3 of 12 NGPS schools with 500+ end users; tested and installed motherboards, processors and graphics cards; performed installation, maintenance and repair for hardware and software; set up and maintained user accounts; utilized Google Admin Console to document users, data and policies; collaborated with team to troubleshoot issues and accelerate resolutions; performed routine and complex software installations for users with varying levels of computer proficiency.