I am a dynamic professional with multiple years of experience across Italian and international environments, and I am fluent in English. I am hardworking, punctual, and motivated, capable of performing effectively in fast-paced settings while maintaining high-quality standards. I excel at managing operational processes and resolving complex issues, with a strong ability to prepare statistical reports. I work well independently and can manage relationships with clients and stakeholders, supported by excellent communication and interpersonal skills. I also enjoy collaboration and active contribution to a productive, harmonious work environment. In addition to my technical skills, I am oriented toward support, cooperation, and achieving shared goals, and I consistently seek to learn new tasks to grow professionally.

Mariagrazia Carletti

I am a dynamic professional with multiple years of experience across Italian and international environments, and I am fluent in English. I am hardworking, punctual, and motivated, capable of performing effectively in fast-paced settings while maintaining high-quality standards. I excel at managing operational processes and resolving complex issues, with a strong ability to prepare statistical reports. I work well independently and can manage relationships with clients and stakeholders, supported by excellent communication and interpersonal skills. I also enjoy collaboration and active contribution to a productive, harmonious work environment. In addition to my technical skills, I am oriented toward support, cooperation, and achieving shared goals, and I consistently seek to learn new tasks to grow professionally.

Available to hire

I am a dynamic professional with multiple years of experience across Italian and international environments, and I am fluent in English. I am hardworking, punctual, and motivated, capable of performing effectively in fast-paced settings while maintaining high-quality standards. I excel at managing operational processes and resolving complex issues, with a strong ability to prepare statistical reports. I work well independently and can manage relationships with clients and stakeholders, supported by excellent communication and interpersonal skills. I also enjoy collaboration and active contribution to a productive, harmonious work environment.

In addition to my technical skills, I am oriented toward support, cooperation, and achieving shared goals, and I consistently seek to learn new tasks to grow professionally.

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Language

English
Fluent
French
Beginner

Work Experience

Customer Service Representative at Momentive Performance Materials Italy Srl
October 1, 2024 - October 29, 2025
Operational point of reference for ensuring complete customer satisfaction. Data analysis and SAP reports to identify issues and take appropriate actions. Coordination between sales, planners, logistics and other support departments. Management of non-conformities and customer complaints.
Customer Operations at West Pharmaceutical Services Italia Srl
May 1, 2024 - May 1, 2024
Order management for both Italian and international customers. Issuing credit/debit notes. Handling of notifications related to technical or commercial aspects.
Sales Support Specialist at West Pharmaceutical Services Italia Srl
December 1, 2021 - December 1, 2021
Managing the creation process for new products. Supporting Sales Managers. Managing sample orders and price lists.
Order Fulfillment Specialist at West Pharmaceutical Services Italia Srl
February 1, 2019 - February 1, 2019
Managing and monitoring the order process. Coordinating with freight forwarders. Handling returns and complaints. Preparing reports and sales forecasts.
Customer Service Representative at Amway Italia Srl
December 1, 2016 - December 1, 2016
Resolving issues related to product specifications, bonus calculations and commission system. Collaborating with accounting, back-office and sales departments. Providing support to agents.
Administrative and Cash Manager at Stefano Ricci Luxury Store
May 1, 2014 - May 1, 2014
Managing daily bookkeeping and reporting to the accountant. Issuing invoices for Italian and international clients.
CEO/CFO Assistant at Becromal S.p.A
April 1, 2013 - April 1, 2013
Managing agenda, scheduling meetings and organizing travels. Handling communications and correspondence.
Sales Office Clerk at Becromal S.p.A
January 1, 2010 - January 1, 2010
Processing orders for both Italian and international customers. Monitoring the fulfillment process from planning to delivery. Preparing and verifying order reports and sales statistics.
Administrative Office Clerk at Weber Shandwick
February 1, 2006 - February 1, 2006
Invoice registration and reconciliations. Managing intercompany contracts between the Milan office and affiliates.
Executive Assistant at Coca-Cola Italia S.r.L.
June 1, 2005 - June 1, 2005
Assisting the General Manager and supporting the team. Expense reports management. Liaising with suppliers.
Business Administrator at TIM S.p.A. - Turin Post
January 1, 2004 - January 1, 2004
Managing Mobile Number Portability processes. Analyzing post-sales statistics and preparing reports.
Internship at IPI S.p.A. (Fiat Group)
December 1, 2002 - December 1, 2002
Conducting research and market analysis in the real estate sector. Preparing reports.
Account Administrator at IBM Ltd.
July 1, 2001 - July 1, 2001
Entering and issuing customer orders. Correspondence and communication with IBM Italy offices.

Education

Accounting Course at Milan
September 1, 2024 - October 29, 2025
Bachelor's Degree in Economics at Università Cattolica del Sacro Cuore – Piacenza
January 11, 2030 - February 1, 2002
MA degree in Social Sciences (Economics) at University of Glasgow
January 11, 2030 - July 1, 2000

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Manufacturing, Professional Services, Retail, Transportation & Logistics