I am a proactive and highly organized administrative professional with a strong background in administration, scheduling, and client support. I excel at managing busy diaries, coordinating appointments, and handling communications with accuracy and discretion. I am confident with Microsoft Office and client management systems, and I pride myself on building strong relationships, anticipating needs, and delivering reliable executive support. I am now seeking to transition into a Personal Assistant role to provide high-quality, dependable support to senior teams. In my recent roles, I have delivered tailored customer service, supported diary management, and maintained accurate records across fast-paced environments. I bring a collaborative, solution-focused approach, a keen eye for detail, and a dedication to professionalism that helps teams run smoothly and efficiently.

Zainab Sultaan

I am a proactive and highly organized administrative professional with a strong background in administration, scheduling, and client support. I excel at managing busy diaries, coordinating appointments, and handling communications with accuracy and discretion. I am confident with Microsoft Office and client management systems, and I pride myself on building strong relationships, anticipating needs, and delivering reliable executive support. I am now seeking to transition into a Personal Assistant role to provide high-quality, dependable support to senior teams. In my recent roles, I have delivered tailored customer service, supported diary management, and maintained accurate records across fast-paced environments. I bring a collaborative, solution-focused approach, a keen eye for detail, and a dedication to professionalism that helps teams run smoothly and efficiently.

Available to hire

I am a proactive and highly organized administrative professional with a strong background in administration, scheduling, and client support. I excel at managing busy diaries, coordinating appointments, and handling communications with accuracy and discretion. I am confident with Microsoft Office and client management systems, and I pride myself on building strong relationships, anticipating needs, and delivering reliable executive support. I am now seeking to transition into a Personal Assistant role to provide high-quality, dependable support to senior teams.

In my recent roles, I have delivered tailored customer service, supported diary management, and maintained accurate records across fast-paced environments. I bring a collaborative, solution-focused approach, a keen eye for detail, and a dedication to professionalism that helps teams run smoothly and efficiently.

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Experience Level

Language

English
Fluent

Work Experience

Customer Service Advisor at HSBC
March 1, 2024 - October 29, 2025
Delivered tailored financial support to a diverse customer base while ensuring confidentiality and trust. Responded to queries with care and precision, resolved concerns effectively, and maintained high service standards. Managed sensitive HR and financial queries with discretion, handled complaints calmly, and supported customers by understanding their needs and offering tailored solutions. Adapted quickly to evolving internal systems and procedures.
Personal Assistant at Yorkshire Handmade Beds
March 1, 2024 - March 1, 2024
Provided PA-style administrative support, including diary management, scheduling, and record keeping to ensure smooth daily operations. Coordinated complex calendars and organised customer appointments efficiently. Responded to emails and managed callbacks professionally, and maintained accurate records while supporting document management processes. Liaised with customers and internal teams to organise schedules and resolve queries.
Sales & Admin Assistant at Pure Raw Feeds
January 1, 2023 - January 1, 2023
Built loyal customer relationships through consistent service and personalised advice. Organized customer orders, maintained accurate sales records, and coordinated stock levels and supplier deliveries to ensure smooth daily operations.

Education

GCSEs at Ralph Thoresby High School
January 1, 2018 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Education, Retail, Other