IR

Ishraka Rahin Eka

Available to hire

I am a proactive and results-driven professional currently pursuing a Master of Information Science at Massey University, Auckland.

About

I am a proactive and results-driven professional currently pursuing a Master of Information Science at Massey University, Auckland. I bring over 15 years of international experience across Banking, IT, and Digital sectors, delivering core banking and enterprise technology solutions.

I combine hands-on technical skills in SQL, Python, and data analytics with ITIL-based service management and project leadership. I enjoy collaborating with cross-functional teams to implement digital transformations and drive service improvements in fast-paced environments. I also have a foundational interest in Machine Learning and LLM applications.

  • 16 years' experience
  • Joined October 2025

Industry experience

  • Financial Services
  • Software & Internet
  • Professional Services

Work experience

IT & Digital Services Specialist · Mutual Trust Bank and Brac Bank PLC. BangladeshJun 2025 – Jun 2025 · 1 mo

Managed IT (Core Banking Systems) and digital banking systems and supported enterprise technology services. Managed projects and led digital initiatives; implemented reporting automation using SQL. Facilitated audits and service improvements aligned with ISO/ITIL standards. Worked closely with internal departments and vendors to deliver digital solutions.

IT & Digital Services Specialist · Mutual Trust Bank and BRAC Bank PLC, BangladeshJul 2008 – Jun 2025 · 17 yrs

Managed IT (Core Banking Systems) and digital banking systems and supported enterprise technology services. Managed projects and led digital initiatives; implemented reporting automation using SQL. Facilitated audits and service improvements aligned with ISO/ITIL standards. Worked closely with internal departments and vendors to deliver digital solutions.

Education

Master of Information Science · Massey University2025 – 2026
Master of Information Science · Massey University2030 – 2026

Certifications and awards· 12

ITIL V4 Foundation Certificate2030 – 2025
ISO/IEC 20000:2018 Lead Auditor2030 – 2025
Cyber Security Foundation Professional Certificate (CSFPC)2030 – 2025
Remote Work and Virtual Collaboration Professional Certificate2030 – 2025

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