Hello! I am Oladimeji Akiode, a results-driven operations and customer service professional with over 20 years of experience spanning payments processing, financial services, IT support, and marketing communications. I excel at optimizing processes, delivering reliable service, and collaborating with cross-functional teams to support organizational goals. I hold a Master’s degree in Economics and Business Administration and a Bachelor’s in Electronics and Computer Engineering. I’m passionate about strategic problem solving, ownership, and clear communication, and I am currently contributing as a Customer Service Operations Assistant at Swissôtel Tallinn. I aim to bring my experience and enthusiasm to drive excellence in any team and project.

Oladimeji Akiode

Hello! I am Oladimeji Akiode, a results-driven operations and customer service professional with over 20 years of experience spanning payments processing, financial services, IT support, and marketing communications. I excel at optimizing processes, delivering reliable service, and collaborating with cross-functional teams to support organizational goals. I hold a Master’s degree in Economics and Business Administration and a Bachelor’s in Electronics and Computer Engineering. I’m passionate about strategic problem solving, ownership, and clear communication, and I am currently contributing as a Customer Service Operations Assistant at Swissôtel Tallinn. I aim to bring my experience and enthusiasm to drive excellence in any team and project.

Available to hire

Hello! I am Oladimeji Akiode, a results-driven operations and customer service professional with over 20 years of experience spanning payments processing, financial services, IT support, and marketing communications. I excel at optimizing processes, delivering reliable service, and collaborating with cross-functional teams to support organizational goals.

I hold a Master’s degree in Economics and Business Administration and a Bachelor’s in Electronics and Computer Engineering. I’m passionate about strategic problem solving, ownership, and clear communication, and I am currently contributing as a Customer Service Operations Assistant at Swissôtel Tallinn. I aim to bring my experience and enthusiasm to drive excellence in any team and project.

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Experience Level

Intermediate
Intermediate

Work Experience

Operations Specialist (Payments Processing) at Interswitch Group
January 1, 2006 - January 1, 2006
Managed end-to-end payments processing operations, ensuring accuracy, security and timely settlement; collaborated with cross-functional teams to optimize transaction flows and resolve payment issues.
Business & Customer Service (Financial Services & Investment Banking) at Guaranty Trust Bank, PLC
January 1, 2010 - January 1, 2010
Provided frontline customer service and business support across financial services and investment banking operations; facilitated client onboarding, inquiries, and relationship management.
IT Support (Customer Support) at Computer Warehouse Group
January 1, 2012 - January 1, 2012
Delivered IT support and customer service, resolved technical issues, and maintained client relations.
Customer Relations and Administration Analyst at Nigeria Electricity Regulatory Commission (N.E.R.C.), Abuja, Nigeria
January 1, 2014 - January 1, 2014
Managed customer relations, administrative tasks, and stakeholder communications; supported regulatory operations and data handling.
Communication and Marketing Specialist (Electronics & Electrical Appliances) at Midcom Investment Limited
January 1, 2016 - January 1, 2016
Led communication and marketing initiatives for electronics and electrical appliances; developed campaigns and improved brand messaging.
Operations Specialist (Payments Processing) at Paystack
January 1, 2017 - January 1, 2017
Overseeing payments processing operations, ensuring compliance, reconciliation and customer issue resolution.
Operation Analyst (Customer Service) at Swappie OU
January 1, 2022 - January 1, 2022
Supported customer service operations and analyzed processes for improvement.
Operations Specialist (Customer Service) at WOLT OU
January 1, 2024 - January 1, 2024
Spearheaded customer service operations, improved service delivery and cross-functional collaboration.
Customer Service Operations Assistant at Swissôtel Tallinn
January 1, 2024 - October 29, 2025
Supported daily customer service operations in hospitality, assisting guests and coordinating service delivery.

Education

Master’s degree in Economics and Business Administration at Euro-Academy University (Euro-Akadeemia Ülikool)
January 1, 2016 - January 1, 2018
Bachelor’s degree in Electronics and Computer Engineering at Lagos State University, Epe, Lagos, Nigeria
January 1, 2005 - January 1, 2010

Qualifications

Public Speaking and Presentation Training
January 1, 2012 - October 29, 2025
SSCE / WASSCE
January 1, 2000 - October 29, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services, Telecommunications, Media & Entertainment