I’m a bilingual customer service professional with a track record of delivering outstanding support across diverse teams and multi-location operations. I excel at building rapport with customers in English and French, managing inquiries, orders and ships, and driving on-time delivery. I thrive in fast-paced environments, continuously learning new tools and processes to improve service quality and customer satisfaction. I’m proactive, detail-focused and adaptable, with strong collaboration skills across sales, logistics and leadership. I enjoy turning complex problems into clear solutions, communicating effectively with clients and internal teams, and contributing to a positive customer experience in both hospitality and financial services settings.

Ngwonam Elsie Vifansi

I’m a bilingual customer service professional with a track record of delivering outstanding support across diverse teams and multi-location operations. I excel at building rapport with customers in English and French, managing inquiries, orders and ships, and driving on-time delivery. I thrive in fast-paced environments, continuously learning new tools and processes to improve service quality and customer satisfaction. I’m proactive, detail-focused and adaptable, with strong collaboration skills across sales, logistics and leadership. I enjoy turning complex problems into clear solutions, communicating effectively with clients and internal teams, and contributing to a positive customer experience in both hospitality and financial services settings.

Available to hire

I’m a bilingual customer service professional with a track record of delivering outstanding support across diverse teams and multi-location operations. I excel at building rapport with customers in English and French, managing inquiries, orders and ships, and driving on-time delivery. I thrive in fast-paced environments, continuously learning new tools and processes to improve service quality and customer satisfaction.

I’m proactive, detail-focused and adaptable, with strong collaboration skills across sales, logistics and leadership. I enjoy turning complex problems into clear solutions, communicating effectively with clients and internal teams, and contributing to a positive customer experience in both hospitality and financial services settings.

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Language

English
Fluent
French
Fluent

Work Experience

Bilingual Customer Service Representative at CONGEBEC Warehouse
August 1, 2024 - October 30, 2025
Managed 50+ bilingual customer interactions daily; processed orders; resolved inquiries; coordinated with sales, transportation, logistics, and warehouse teams; monitored shipping/receiving for 10+ branches; verified merchandise with Bill of Lading; maintained inventory; served as primary customer contact and internal advocate; ensured on-time delivery across provinces and exports.
Bilingual Customer Experience Specialist at NEO Financial
August 1, 2024 - August 1, 2024
Addressed customer issues via phone, live chat, and email in English and French; handled ~50 calls daily; opened tickets to resolve problems; de-escalated concerns with a calm, friendly approach; assisted clients in selecting suitable accounts; introduced banking products; implemented procedures for improved customer satisfaction.
Bilingual Client Relations Specialist at Best Western
March 1, 2023 - March 1, 2023
Responded to customer inquiries in French and English via phone, email, and chat; achieved a 95% customer satisfaction rate; managed check-in/check-out; processed payments; produced weekly and monthly reports; handled mail; promoted customer satisfaction through knowledgeable service.

Education

Add your educational history here.

Qualifications

Bachelor’s Degree in Management
January 1, 2013 - January 1, 2016
Bachelor's Degree in Management
January 1, 2013 - December 31, 2016

Industry Experience

Retail, Financial Services, Transportation & Logistics, Travel & Hospitality, Professional Services