Ngwonam Elsie Vifansi
I’m a bilingual customer service professional with a track record of delivering outstanding support across diverse teams and multi-location operations.
About
I’m a bilingual customer service professional with a track record of delivering outstanding support across diverse teams and multi-location operations. I excel at building rapport with customers in English and French, managing inquiries, orders and ships, and driving on-time delivery. I thrive in fast-paced environments, continuously learning new tools and processes to improve service quality and customer satisfaction.
I’m proactive, detail-focused and adaptable, with strong collaboration skills across sales, logistics and leadership. I enjoy turning complex problems into clear solutions, communicating effectively with clients and internal teams, and contributing to a positive customer experience in both hospitality and financial services settings.
- 1 year's experience
- Joined October 2025
Skills· 8
Languages
- EnglishFluent
- FrenchFluent
Industry experience
- Retail
- Financial Services
- Transportation & Logistics
- Travel & Hospitality
- Professional Services
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Work experience
Addressed customer issues via phone, live chat, and email in English and French; handled ~50 calls daily; opened tickets to resolve problems; de-escalated concerns with a calm, friendly approach; assisted clients in selecting suitable accounts; introduced banking products; implemented procedures for improved customer satisfaction.
Managed 50+ bilingual customer interactions daily; processed orders; resolved inquiries; coordinated with sales, transportation, logistics, and warehouse teams; monitored shipping/receiving for 10+ branches; verified merchandise with Bill of Lading; maintained inventory; served as primary customer contact and internal advocate; ensured on-time delivery across provinces and exports.
Responded to customer inquiries in French and English via phone, email, and chat; achieved a 95% customer satisfaction rate; managed check-in/check-out; processed payments; produced weekly and monthly reports; handled mail; promoted customer satisfaction through knowledgeable service.
Certifications and awards
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