Available to hire
I am a seasoned Implementation Specialist and Project Delivery Lead with over 20 years of experience steering complex software and infrastructure deployments across EMEA and North America. I excel at leading cross-functional teams, optimizing onboarding processes, and delivering enterprise solutions on time and within budget.
I am a bilingual communicator fluent in English and French, passionate about SaaS, cloud platforms, and customer success. I enjoy applying Python and AI toolkits to practical business problems and building scalable solutions that align with client goals.
Skills
Experience Level
Language
English
Fluent
French
Fluent
Work Experience
Implementation Manager at Ceridian
August 1, 2017 - August 1, 2017Led DayForce WFM implementations for North American clients, reducing onboarding backlog from 9 to 3 months and redesigning processes to improve customer and staff satisfaction.
Support & Implementation Manager at SWIFT
September 1, 2004 - September 1, 2004Directed global rollout of Interbank File Transfer and SWIFTAlliance. Built and led international implementation support teams, and oversaw CRM migration and internal tool development.
Senior Project Manager at Liberata UK
November 1, 2008 - November 1, 2008Delivered CRM-based Customer Access Program for Sheffield City Council; managed infrastructure transitions and corporate email archiving.
Senior Project Manager (Infrastructure) at ING – ING Operations & IT
March 1, 2016 - March 1, 2016Oversaw Win7 migration, VoIP rollout, and UCC deployment; supported Agile/SAFe adoption and security transformation programs.
Senior Project Manager at BT Professional Services, Benelux
September 1, 2011 - September 1, 2011Delivered service improvement programs for the European Commission and EU Parliament; led UCC proof-of-concept for KBC Bank.
Sales Support at Merlin International Services
June 1, 2006 - June 1, 2006Supported sales and consultancy for Ricoh’s Knowledgeware solutions.
QA Analyst at Digital Equipment Company
January 1, 1991 - January 1, 1991Conducted QA for X.400 email gateway enabling cross-platform communication.
French Localization Engineer at Prime Computers
January 1, 1989 - January 1, 1989Managed French/German software localization and release cycles.
Senior Biochemist at Guy’s Hospital, London
January 1, 1987 - January 1, 1987Specialized in cryopreservation and computerized blood transfusion systems; collaborated with US Navy on frozen blood storage techniques.
Reservation Officer at Roger’s Co. Ltd
January 1, 1973 - January 1, 1973Handled airline and hotel reservations for international clients.
French Vendor Support at Amazon
April 1, 2025 - April 1, 2025Provided vendor support in account management, catalog updates, purchase orders, and logistics coordination.
French Production Support at OpenText
February 1, 2023 - February 1, 2023Provided Tier 1/2 support for global clients using OpenText Business Network Services.
French Language Content Moderator at Tech Firefly (Google)
July 1, 2021 - July 1, 2021Moderated French-language content across Google Ads to ensure compliance and quality standards.
Support Consultant at Sutherland
September 1, 2019 - September 1, 2019Delivered multilingual technical support for memory and storage products using Salesforce and SAP.
French Language Analyst at TransPerfect
June 1, 2019 - June 1, 2019Analyzed voice data for Apple's Siri to enhance AI speech recognition capabilities.
Implementation Manager at Ceridian
December 1, 2016 - August 31, 2017Led the implementation of DayForce WFM for North American clients, reducing onboarding backlog from 9 to 3 months and improving customer and staff satisfaction through process redesign.
Support & Implementation Manager at SWIFT
January 1, 1991 - September 30, 2004Directed global rollout of Interbank File Transfer and SWIFTAlliance. Built and led international implementation support teams. Oversaw CRM migration and internal tool development.
Senior Project Manager at Liberata UK
June 1, 2006 - November 30, 2008Delivered CRM-based Customer Access Program for Sheffield City Council. Managed infrastructure transitions and corporate email archiving.
Project Manager at BT Professional Services, Benelux
November 1, 2008 - September 30, 2011Delivered service improvement programs for the European Commission and EU Parliament. Led UCC proof-of-concept for KBC Bank.
Senior Project Manager (Infrastructure) at ING – Operations & IT, Belgium
September 1, 2011 - March 31, 2016Oversaw Win7 migration, VoIP rollout, and UCC deployment. Supported Agile/SAFe adoption and security transformation programs.
Sales Support at Merlin International Services
September 1, 2004 - June 30, 2006Supported sales and consultancy for Ricoh’s Knowledgeware solutions.
QA Analyst at Digital Equipment Company
January 1, 1989 - January 1, 1991QA for X.400 email gateway enabling cross-platform communication.
Senior Biochemist at Guy’s Hospital
January 1, 1973 - December 31, 1987Specialized in cryopreservation and computerized blood transfusion systems; collaboration with US Navy on frozen blood storage techniques.
Education
Fellowship in Medical Laboratory Sciences at Paddington College, London
January 11, 2030 - October 30, 2025Diploma in Computer Studies at Thames Polytechnic, London
January 11, 2030 - October 30, 2025Fellowship in Medical Laboratory Sciences (Haematology/Serology) at Paddington College / City of London Polytechnic
January 1, 1973 - January 1, 1980Diploma in Computer Studies at Thames Polytechnic, London
January 1, 1983 - January 1, 1987Qualifications
PRINCE2 Practitioner
January 11, 2030 - October 30, 2025ITIL v3 Foundation
January 11, 2030 - October 30, 2025MSP Foundation
January 11, 2030 - October 30, 2025PRINCE2 Foundation
January 1, 2008 - December 31, 2008PRINCE2 Practitioner
January 1, 2008 - December 31, 2008ITIL v3 Foundation
January 1, 2008 - December 31, 2008Managing Programmes Foundation
January 1, 2008 - December 31, 2008Google – Foundation of Project Management
January 1, 2025 - February 10, 2026Google – Initiation Certificate
January 1, 2025 - February 10, 2026Google – Planning Certificate
January 1, 2026 - February 10, 2026Google – Execution & Closure
January 1, 2026 - February 10, 2026Industry Experience
Software & Internet, Professional Services, Financial Services, Telecommunications, Education, Government
Skills
Experience Level
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