I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

Hesham Ghonaim

I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

Available to hire

I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

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Language

Arabic
Fluent
English
Fluent
Spanish; Castilian
Advanced
Portuguese
Intermediate
Maltese
Intermediate

Work Experience

Consumer Rights Investigator at Department of Economy and Tourism, Dubai Government
July 1, 2023 - July 1, 2023
Advised consumers on rights and steps to take; resolved a high volume of consumer complaints within SLA; conducted interviews; prepared detailed findings and recommended actions; trained junior investigators; maintained integrity when handling sensitive information.
Credit Inquirer and Head Of Collection Team at Arab Company For Banking Services
January 1, 2016 - January 1, 2016
Collaborated on collection strategies; managed communications with clients regarding outstanding debts; maintained records of interactions and payment histories; monitored team performance; trained junior analysts; ensured confidentiality and compliance with data protection standards.
Customer Service Agent and SMB Supervisor at UX Centers
January 1, 2016 - January 1, 2016
Assisted customers with product information; managed high call volumes; achieved first-call resolution; trained and mentored staff; coordinated in-store promotions and CRM usage; supervised daily operations to ensure service quality.

Education

Bachelor's degree in General Law at Faculty of Law, Alexandria University
January 11, 2030 - October 30, 2025

Qualifications

ICDL course
January 11, 2030 - October 30, 2025
IELTS preparation and simulation course
January 11, 2030 - October 30, 2025

Industry Experience

Financial Services, Government, Retail, Telecommunications, Media & Entertainment, Professional Services