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I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.…I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

Hesham Ghonaim

Data Analyst, Marketing Analyst, Project Manager, +2

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I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.…I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

Available to hire

I am taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results, with a background in Banking, telecommunications and government environments. I bring experience across customer service, investigations, training, leadership, and process improvement, with a track record of enhancing customer satisfaction and operational efficiency.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Spanish; Castilian

Advanced

Portuguese

Intermediate

Maltese

Intermediate

Work Experience

Consumer Rights Investigator at Department of Economy and Tourism, Dubai Government

July 1, 2023 - July 1, 2023

Advised consumers on rights and steps to take; resolved a high volume of consumer complaints within SLA; conducted interviews; prepared detailed findings and recommended actions; trained junior investigators; maintained integrity when handling sensitive information.

Credit Inquirer and Head Of Collection Team at Arab Company For Banking Services

January 1, 2016 - January 1, 2016

Collaborated on collection strategies; managed communications with clients regarding outstanding debts; maintained records of interactions and payment histories; monitored team performance; trained junior analysts; ensured confidentiality and compliance with data protection standards.

Customer Service Agent and SMB Supervisor at UX Centers

January 1, 2016 - January 1, 2016

Assisted customers with product information; managed high call volumes; achieved first-call resolution; trained and mentored staff; coordinated in-store promotions and CRM usage; supervised daily operations to ensure service quality.