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I’m Justina Ochinokwu, a dedicated Customer Experience and Remote Sales Specialist with proven success in driving revenue growth, improving customer satisfaction, and streamlining operations across fast-paced, remote environments. At Instant Car Fix, I helped generate over $225,000 in sales within nine months, achieved a 97% customer resolution rate, and increased bookings by 59% through strong communication and process optimization. My background in virtual assistance, client engagement, and sales operations has equipped me to deliver measurable impact while maintaining a customer-first approach.…I’m Justina Ochinokwu, a dedicated Customer Experience and Remote Sales Specialist with proven success in driving revenue growth, improving customer satisfaction, and streamlining operations across fast-paced, remote environments. At Instant Car Fix, I helped generate over $225,000 in sales within nine months, achieved a 97% customer resolution rate, and increased bookings by 59% through strong communication and process optimization. My background in virtual assistance, client engagement, and sales operations has equipped me to deliver measurable impact while maintaining a customer-first approach.

Justina Ochinokwu

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I’m Justina Ochinokwu, a dedicated Customer Experience and Remote Sales Specialist with proven success in driving revenue growth, improving customer satisfaction, and streamlining operations across fast-paced, remote environments. At Instant Car Fix, I helped generate over $225,000 in sales within nine months, achieved a 97% customer resolution rate, and increased bookings by 59% through strong communication and process optimization. My background in virtual assistance, client engagement, and sales operations has equipped me to deliver measurable impact while maintaining a customer-first approach.…I’m Justina Ochinokwu, a dedicated Customer Experience and Remote Sales Specialist with proven success in driving revenue growth, improving customer satisfaction, and streamlining operations across fast-paced, remote environments. At Instant Car Fix, I helped generate over $225,000 in sales within nine months, achieved a 97% customer resolution rate, and increased bookings by 59% through strong communication and process optimization. My background in virtual assistance, client engagement, and sales operations has equipped me to deliver measurable impact while maintaining a customer-first approach.

Available to hire

I’m Justina Ochinokwu, a dedicated Customer Experience and Remote Sales Specialist with proven success in driving revenue growth, improving customer satisfaction, and streamlining operations across fast-paced, remote environments. At Instant Car Fix, I helped generate over $225,000 in sales within nine months, achieved a 97% customer resolution rate, and increased bookings by 59% through strong communication and process optimization. My background in virtual assistance, client engagement, and sales operations has equipped me to deliver measurable impact while maintaining a customer-first approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service & Remote Sales Specialist at Instant Car Fix

January 1, 2025 - January 1, 2025

Increased bookings by 59% through efficient scheduling and proactive follow-ups. Achieved sales revenue of $225,000 in 9 months by optimizing service coordination and upselling repairs, consistently exceeding a $15,000 monthly target. Streamlined administrative processes, reducing booking errors by 35%. Managed high-volume customer inquiries with a 97% resolution rate.

Virtual Assistant at The Clique

January 1, 2024 - January 1, 2024

Managed and responded to emails, phone calls, and CRM updates, ensuring smooth daily operations. Scheduled meetings, managed calendars, and coordinated travel itineraries. Supported social media management and content creation, enhancing brand presence. Prepared reports, presentations, and correspondence to support executive decisions.

Customer Support Training at Digital Witch

January 1, 2022 - October 30, 2025

Completed customer support training with hands-on work in CRM tools, customer relationship management, and client retention strategies.