Carlos Arce

Available to hire

Experience Level

Intermediate
Intermediate
Beginner

Language

Spanish; Castilian
Fluent
English
Advanced
Galician
Advanced

Work Experience

Ad Quality Rater at TELUS International
October 14, 2025 - October 14, 2025
Analysis of Spanish and English online advertisements on different Google platforms in order to improve their quality.
English Teacher at Self-employed
September 1, 2023 - October 30, 2025
B1 exam preparation classes as well as conversational classes. Additional subjects: Mathematics, Chemistry and Music.
Data Annotator at Appen
September 1, 2023 - September 1, 2023
Evaluate quality of voice to text captations in Spanish
Call Center Agent (Level 10) at Abante BPO, Lugo
December 1, 2019 - December 1, 2019
Inbound calls offering high quality customer service to Hijos de Rivera (solving customer queries and technical issues related to pubs/bars).
Internet Ads Assessor at Lionbridge
September 1, 2018 - September 1, 2018
Analysis of Spanish and English online advertisements on different Google platforms in order to improve their quality.
Call Center Agent (Level 10) at STD Multiopción, A Coruña
August 1, 2017 - August 1, 2017
Inbound calls offering high quality customer service to Zara physical stores (solving issues and queries from the clients as well as solving issues related to Zara stores) and Zara.com clients.
Call Center Agent at Bosch Communication Center
October 1, 2013 - October 1, 2013
Cross-selling of broadband and mobile services for Orange.

Education

Degree on Social and Cultural Anthropology at National Distance Education University (UNED)
October 1, 2013 - October 30, 2025
Degree on Biology at University of Santiago de Compostela
January 1, 2007 - October 30, 2025

Qualifications

CELGA (Galician Certification)
June 1, 2011 - October 30, 2025
IELTS Academic Module
January 1, 2014 - October 30, 2025
Trinity Exam (level 9)
January 1, 2007 - October 30, 2025
Cambridge Proficiency in English (CPE) - in progress
January 11, 2030 - October 30, 2025

Industry Experience

Telecommunications, Retail, Education, Professional Services, Software & Internet, Media & Entertainment