I’m a multilingual professional with experience in customer service, hospitality, and sales operations. I excel in guest relations, team support, and cross-cultural communication, helping international guests feel welcomed and cared for in Spanish, English, and Portuguese. I’m passionate about quality, efficiency, and continuous improvement, and I thrive in dynamic environments where collaboration and a strong service mindset drive positive outcomes. I’m eager to contribute to organizations that value guest experience, process improvements, and teamwork. I enjoy learning new skills, mentoring colleagues, and delivering personalized, high-quality service that leaves a lasting impression.

ALASKA SANTANA

I’m a multilingual professional with experience in customer service, hospitality, and sales operations. I excel in guest relations, team support, and cross-cultural communication, helping international guests feel welcomed and cared for in Spanish, English, and Portuguese. I’m passionate about quality, efficiency, and continuous improvement, and I thrive in dynamic environments where collaboration and a strong service mindset drive positive outcomes. I’m eager to contribute to organizations that value guest experience, process improvements, and teamwork. I enjoy learning new skills, mentoring colleagues, and delivering personalized, high-quality service that leaves a lasting impression.

Available to hire

I’m a multilingual professional with experience in customer service, hospitality, and sales operations. I excel in guest relations, team support, and cross-cultural communication, helping international guests feel welcomed and cared for in Spanish, English, and Portuguese. I’m passionate about quality, efficiency, and continuous improvement, and I thrive in dynamic environments where collaboration and a strong service mindset drive positive outcomes.

I’m eager to contribute to organizations that value guest experience, process improvements, and teamwork. I enjoy learning new skills, mentoring colleagues, and delivering personalized, high-quality service that leaves a lasting impression.

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Language

Spanish; Castilian
Fluent
English
Intermediate
Portuguese
Intermediate
French
Beginner

Work Experience

Guest Relations & Hospitality Assistant at Surf Castle
April 1, 2025 - October 30, 2025
Welcome and assist international guests in Spanish, English, and Portuguese, ensuring an exceptional hospitality experience. Coordinate check-in/check-out procedures and handle guest requests with professionalism and efficiency. Oversee the organization and maintenance of common areas, ensuring compliance with quality and hospitality standards. Support smooth daily operations while fostering a warm and personalized atmosphere.
Customer Service at Bar do Bruno
February 1, 2024 - February 1, 2024
Assisted clients in a fast-paced hospitality environment, ensuring friendly and efficient service. Maintained cleanliness and organization of facilities to guarantee customer satisfaction. Collaborated with the team to ensure smooth operations and positive client experiences.
Customer Service Representative at Optum Global Solutions
October 1, 2023 - October 1, 2023
Provided multilingual customer support (Spanish & English) via phone, email, and live chat. Analyzed customer needs and proposed process improvements to enhance efficiency. Collaborated across teams to resolve cases and ensure client satisfaction.
Customer Service Trainer at Teleperformance
August 1, 2021 - August 1, 2021
Delivered onboarding and continuous training for new employees, including CRM tools such as Salesforce/Bliss. Monitored KPIs and team performance, aligning results with company goals. Created training materials (presentations, practice sessions) to strengthen customer service skills.
Sales & Operations Coordinator at Hecho en Casa (Custom Apparel Studio)
November 1, 2018 - November 1, 2018
Managed client orders from request to delivery, ensuring accuracy and customer satisfaction. Designed and supervised custom prints for apparel, coordinating production and quality control. Coordinated shipments and logistics while supporting daily operations and team organization.

Education

Bachelor’s in Integral Design (not completed) at Universidad Nacional Experimental de Yaracuy, Venezuela
May 1, 2010 - November 1, 2013

Qualifications

Emotional Intelligence (applied to leadership and interpersonal communication)
January 11, 2030 - October 30, 2025
Personal Finance & Financial Literacy (introductory training)
January 11, 2030 - October 30, 2025

Industry Experience

Travel & Hospitality, Professional Services, Healthcare, Retail