Available to hire
I’m Elin Karaki, an international professional with extensive experience across customer service, entrepreneurship, and program delivery in Europe, the US, and the UAE. I excel at turning complex requirements into actionable processes, building cross-functional teams, and mentoring others to achieve results. I thrive in multicultural environments, enjoy collaborating across departments, and have a track record of improving service quality, compliance, and efficiency.
Fluent in several languages and seasoned in stakeholder management, I enjoy solving problems, sharing knowledge through trainings and presentations, and contributing to growth and positive customer experiences.
Experience Level
Language
Russian
Fluent
English
Fluent
Estonian
Advanced
Finnish
Intermediate
Italian
Beginner
Work Experience
Customer Service Representative at Linde Gas
November 30, 2024 - November 30, 2024Handled finance-related inquiries (invoicing, payments, credits) for Swedish-speaking customers; resolved issues promptly to meet SLAs; escalated complex cases to senior teams; used SAP and Salesforce to maintain records and streamline workflows; assessed credit risk in line with policies and regulations.
Customer Support and Sales Associate at Mindvalley
May 1, 2023 - May 1, 2023Promoted Mindvalley programs, achieved sales targets, and contributed to revenue growth; managed customer accounts, processed orders, payments, and subscriptions; collaborated with multiple departments to improve service processes; maintained accurate CRM records.
Consumer Environment Expert (Tourism Department) at Consumer Protection and Technical Regulatory Authority
September 30, 2020 - September 30, 2020Managed guarantee documents and travel company sales reports; assessed travel company financial documents for guarantee adequacy; responded to clarification requests; contributed to consumer environment development and industry standards.
Executive Specialist, Entrepreneurship Department at Unemployment Insurance Fund
November 30, 2019 - November 30, 2019Analyzed and defended business plans before committees; processed annual reports and financial audits; implemented inspections and documented processes for new companies; delivered entrepreneurship presentations and provided mentoring and support to aspiring entrepreneurs.
First-Class Cabin Crew at Emirates Airline
January 31, 2008 - January 31, 2008Provided high-level customer service to VIPs and celebrities; managed client needs with personalized attention; ensured safety, security, and first aid; handled documentation including customs and incident reports in compliance with regulations.
Assistant Restaurant Manager at Carnival Cruise Line
December 31, 2003 - December 31, 2003Supervised up to 60 staff; managed reservations, budgeting, and inventories for up to 600 guests; coordinated events and cross-functional teams to ensure smooth operations and exceptional service quality.
Assistant Restaurant Manager at Carnival Cruise Line
December 1, 2003 - December 1, 2003Supervised and coordinated up to 60 staff, including training, scheduling, and performance evaluations. Managed restaurant reservations, budgeting, and daily inventories for up to 600 guests. Coordinated and organized events, including business meetings, banquets, and special occasions. Worked with cross-functional teams to ensure smooth operations and exceptional service quality.
Consumer Environment Expert, Tourism Department at Consumer Protection and Technical Regulatory Authority
September 30, 2020 - September 30, 2020Managed guarantee documents and sales reports of travel companies, ensuring compliance with regulatory standards. Conducted assessments of travel company financial documents to evaluate the adequacy of guarantees. Responded to clarification requests, providing clear and concise information to relevant parties. Contributed to consumer environment development, helping improve industry standards and practices.
Customer Support and Sales Associate at Mindvalley
May 31, 2023 - May 31, 2023Promoted Mindvalley programs, achieving sales targets and contributing to revenue growth. Managed customer accounts, processing orders, handling payments, and managing subscriptions. Collaborated with multiple departments to improve customer service processes and efficiently resolve complex issues. Utilized CRM software to maintain accurate records of customer interactions and sales activities.
Customer Service Representative, Swedish Invoice Department at Linde Gas
November 30, 2024 - November 30, 2024Managed finance-related customer inquiries (invoicing, payments, credits) for Swedish-speaking customers. Ensured prompt resolution of issues, meeting SLA targets; escalated complex issues to senior teams. Used SAP and Salesforce to manage customer records and streamline workflows, ensuring efficient communication and accurate issue tracking. Managed risk categorization for credit assessments, ensuring compliance with company policies and financial regulations.
Education
Master of Arts in Organizational Behavior at Tallinn University
January 1, 2017 - January 1, 2019Transpersonal Psychology at International Institute for Consciousness Exploration and Psychotherapy
January 1, 2014 - January 1, 2015Business Management Diploma: Customer Satisfaction Research at Estonian Entrepreneurship University of Applied Sciences
January 1, 2010 - January 1, 2013Music Education at Tartu Music School No.1
January 1, 1983 - January 1, 1989MA in Organizational Behaviour at Tallinn University
January 1, 2017 - January 1, 2019Transpersonal Psychology at International Institute for Consciousness Exploration and Psychotherapy
January 1, 2014 - January 1, 2015Business Management Diploma: Customer Satisfaction Research at Estonian Entrepreneurship University of Applied Sciences
January 1, 2010 - January 1, 2013Music Education at Tartu Music School Nr.1
January 1, 1983 - January 1, 1989Qualifications
TEFL Certificate
March 1, 2014 - March 31, 2014Digital Marketing Course
September 1, 2018 - January 31, 2019Practical Marketing Course
May 1, 2018 - May 31, 2018Entrepreneurship Course for Career Coaching
November 1, 2017 - November 30, 2017Investment Course for Women
March 1, 2015 - March 31, 2015Public Speaking and Somatic Psychology
November 1, 2014 - November 30, 2014TEFL Institute – TEFL Certification
March 1, 2014 - March 31, 2014Emirates Learning Resource Centre Training
January 1, 2004 - December 31, 2007Johnson & Wales University – Business Management
July 1, 2002 - July 31, 2002Carnival Corporate Training: Crisis Management & Human Behaviour
January 1, 2000 - December 31, 2003TEFL Certificate
March 1, 2014 - October 30, 2025Public Speaking and Somatic Psychology
November 1, 2014 - October 30, 2025Investment Course for Women
March 1, 2015 - October 30, 2025Digital Marketing Course
September 1, 2018 - January 1, 2019Practical Marketing Course
May 1, 2018 - May 1, 2018Entrepreneurship Course for Career Coaching
November 1, 2017 - October 30, 2025Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services, Education, Government, Consumer Goods, Media & Entertainment
Experience Level
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