Elin Karaki
I’m Elin Karaki, an international professional with extensive experience across customer service, entrepreneurship, and program delivery in Europe, the US, and the UAE.
About
I’m Elin Karaki, an international professional with extensive experience across customer service, entrepreneurship, and program delivery in Europe, the US, and the UAE. I excel at turning complex requirements into actionable processes, building cross-functional teams, and mentoring others to achieve results. I thrive in multicultural environments, enjoy collaborating across departments, and have a track record of improving service quality, compliance, and efficiency.
Fluent in several languages and seasoned in stakeholder management, I enjoy solving problems, sharing knowledge through trainings and presentations, and contributing to growth and positive customer experiences.
- Joined October 2025
Languages
- RussianFluent
- EnglishFluent
- EstonianAdvanced
- FinnishIntermediate
- ItalianBeginner
Industry experience
- Travel & Hospitality
- Transportation & Logistics
- Professional Services
- Education
- Government
- Consumer Goods
- Media & Entertainment
Work experience· 10 roles
Managed finance-related customer inquiries (invoicing, payments, credits) for Swedish-speaking customers. Ensured prompt resolution of issues, meeting SLA targets; escalated complex issues to senior teams. Used SAP and Salesforce to manage customer records and streamline workflows, ensuring efficient communication and accurate issue tracking. Managed risk categorization for credit assessments, ensuring compliance with company policies and financial regulations.
Handled finance-related inquiries (invoicing, payments, credits) for Swedish-speaking customers; resolved issues promptly to meet SLAs; escalated complex cases to senior teams; used SAP and Salesforce to maintain records and streamline workflows; assessed credit risk in line with policies and regulations.
Promoted Mindvalley programs, achieving sales targets and contributing to revenue growth. Managed customer accounts, processing orders, handling payments, and managing subscriptions. Collaborated with multiple departments to improve customer service processes and efficiently resolve complex issues. Utilized CRM software to maintain accurate records of customer interactions and sales activities.
Education· 8
Certifications and awards· 16
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