Available to hire
I am passionate about working with the public and dedicated to building strong, positive relationships through effective communication and support.
My goal is to contribute meaningfully to the community in a service-oriented role, and I seek opportunities that offer professional challenges and rewarding experiences.
Experience Level
Language
Chinese
Fluent
Work Experience
ACC Voice of the Customer Interviewer at Ipsos
July 1, 2025 - October 30, 2025Conduct scripted surveys with panel respondents via a virtual calling platform, ensuring accurate data collection and CRM updates. Manage self-directed outbound calls between 9:00 AM and 8:00 PM, following a structured contact schedule that includes morning, afternoon, and evening outreach.
Customer Service Representative at Yes Car Rentals
October 1, 2024 - October 30, 2025Welcomed visitors and customers, providing assistance and answering inquiries to foster positive relationships and drive retention. Resolved customer issues promptly through clear communication and effective problem-solving. Collaborated with team members to optimize workflows and enhance service efficiency. Maintained detailed and accurate records of customer interactions, supporting data integrity and future reference. Trained new team members on service protocols and best practices, contributing to a supportive and high-performing team culture.
Public Policy Interviewer at Reach Aotearoa
April 1, 2024 - April 1, 2024Worked closely and smoothly with family and young children in a home visit interview. Developed strong rapport with all age groups including young children, fostering open communication and trust during interviews. Managed approximately 4-5 interviews per day including taking adult and child's measurements. Conducted video interviews to assess candidates based in remote locations. Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
Census Collector at Stats NZ
April 1, 2023 - April 1, 2023Increased community participation in the census by conducting door-to-door visits and providing clear information about the importance of the census. Ensured accurate data collection by diligently reviewing each collected form for errors and completeness. Improved overall response rates by implementing follow-up strategies with non-responding households. Enhanced teamwork and collaboration among fellow Census Collectors, sharing best practices and assisting colleagues as needed.
Voice of the Customer Interviewer at Ipsos
July 1, 2025 - October 30, 2025Conduct scripted surveys with panel respondents via a virtual calling platform, ensuring accurate data collection and CRM updates. Manage self-directed outbound calls between 9:00 AM and 8:00 PM, following a structured contact schedule that includes morning, afternoon, and evening outreach.
Education
Bachelor of Science: Psychology at University of Otago
January 11, 2030 - September 1, 2023NCEA Level 3 at Christchurch Girls' High School - Te Kura O Hine Waiora
January 11, 2030 - October 30, 2025Bachelor of Science: Psychology at University of Otago
January 11, 2030 - September 1, 2023NCEA Level 3 at Christchurch Girls' High School - Te Kura O Hine Waiora
January 11, 2030 - October 30, 2025Qualifications
NCEA Level 3 (achieved with merit)
January 11, 2030 - October 30, 2025Industry Experience
Education, Government, Non-Profit Organization, Professional Services, Media & Entertainment, Retail
Experience Level
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