Available to hire
I am a Customer Support & AI Evaluator with over 4 years of experience in remote support, data annotation, LLM testing, and prompt design. I enjoy turning complex AI outputs into reliable, user-friendly results through careful evaluation and clear communication.
I thrive on accuracy, structure, and cross-functional collaboration, delivering high-quality customer experiences while helping teams improve AI systems and service performance. I am detail-oriented, proactive, and always eager to learn new tools and techniques.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Data Annotator at OpenTrain AI
January 1, 2025 - October 30, 2025Designed and optimized structured prompts for LLM evaluation tasks across audio and text formats. Annotated and graded model outputs against rubrics for accuracy, safety, and tone. Collaborated on QA audits to improve annotation consistency and model performance.
Customer Service Agent at Teleperformance UK
January 17, 2022 - October 30, 2025Addressed customer inquiries and complaints, resolved issues to ensure satisfaction. Provided product and service information to help customers make informed decisions. Collaborated with team members to maximize efficiency. Managed data on the cloud system using Citrix Digital Workspace and maintained files with Office 365 tools. Conducted service record checks and data analysis to uphold quality standards; analyzed team meeting performance for process improvements.
Customer Service Advisor at Serco
January 24, 2023 - January 24, 2023Proactively addressed inquiries and complaints, offered product information and resolved issues. Collaborated with team to optimize daily operations. Used Citrix Digital Workspace and Office 365 to manage data. Conducted service record checks and data analysis; contributed to performance assessments and continuous improvement initiatives.
Customer Service Admin at Adecco
November 14, 2022 - November 14, 2022Managed customer inquiries and complaints; provided product and service information. Collaborated with team members for effective communication. Utilized Citrix Digital Workspace for data management and organized files using Office 365. Conducted service record checks and data analysis for quality control; contributed to performance improvement initiatives.
Security Officer at TSS (Total Security Services) Ltd.
September 16, 2019 - September 16, 2019Conducted regular patrols and monitored security cameras; enforced safety policies and emergency response plans. Responded to alarms/incidents and maintained records; coordinated with law enforcement as needed.
Security Officer at Horizon Security Services Limited
May 1, 2016 - May 1, 2016Performed safety inspections, maintained maintenance records, and responded to maintenance and emergency calls. Assisted with training of new staff; contributed to maintenance efficiency and issue resolution.
Merchandiser at The Network
September 1, 2014 - September 1, 2014Managed a team of customer service representatives; handled inquiries and resolved issues. Oversaw training and development of new team members; maintained accurate records of customer interactions; drove improvements in customer satisfaction and efficiency.
Kaggle Contributor at Kaggle
March 1, 2024 - October 30, 2025Participated in AI and ML competitions involving text, voice, and tabular data. Shared notebooks and analyses on language models and evaluation metrics.
Data Annotation Specialist at OpenTrain AI
January 1, 2025 - PresentDesigned structured prompts for text/audio evaluation tasks. Reviewed AI outputs for tone, safety, accuracy, and rubric compliance. Supported quality audits and annotation consistency.
Customer Service Admin at Adecco
November 1, 2021 - November 1, 2022Managed customer inquiries, complaints, and records. Updated data in Citrix Workspace and organized documentation. Performed service checks and basic analysis. Achieved improved satisfaction through fast issue resolution.
Education
Postgraduate Diploma in Computer Vision and Quantum Computing at TECH Global University
May 1, 2023 - November 1, 2023Postgraduate Certificate in Software Engineering at TECH Global University
April 1, 2023 - May 1, 2023Pearson BTEC Level 2 Certificate in Principles of Customer Service at Vocational Skills Solutions (VSS) LTD
July 1, 2020 - September 1, 2020MSc in Artificial Intelligence at Udacity Institute of AI & Technology
January 1, 2025 - January 1, 2027PG Diploma in Computer Vision & Quantum Computing at TECH Global University
January 1, 2023 - January 1, 2023PG Certificate in Software Engineering at TECH Global University
January 1, 2023 - January 1, 2023Pearson BTEC Level 2 – Customer Service at Pearson
January 11, 2030 - December 9, 2025MSc in Artificial Intelligence at Udacity Institute of AI & Technology
January 1, 2025 - December 31, 2027PG Diploma — Computer Vision & Quantum Computing at TECH Global University
January 1, 2023 - December 31, 2023PG Certificate — Software Engineering at TECH Global University
January 1, 2023 - December 31, 2023Qualifications
Hacking Advanced Certification Course
June 1, 2019 - September 1, 2020Ethical Hacking Certification Course
June 1, 2019 - September 1, 2020UI/UX Certification Course
June 1, 2019 - September 1, 2020CSS Certification Course
June 1, 2019 - September 1, 2020IOT Certification Course
June 1, 2019 - September 1, 2020Cyber Security Certification Course
June 1, 2019 - September 1, 2020C++ Tutorial Course
January 1, 2019 - December 31, 2020Java Tutorial Course
January 1, 2019 - December 31, 2020C Tutorial Course
January 1, 2019 - December 31, 2020SQL Fundamental Course
January 1, 2019 - December 31, 2020jQuery Tutorial Course
January 1, 2019 - December 31, 2020HTML Fundamentals
January 1, 2019 - December 31, 2020JavaScript Tutorial Course
January 1, 2019 - December 31, 2020The Four Pillars of OOP in Python 3 for Beginners
June 1, 2018 - June 1, 2018MSc in Artificial Intelligence
January 1, 2025 - January 1, 2027PG Diploma – Computer Vision & Quantum Computing
January 1, 2023 - January 1, 2023PG Certificate – Software Engineering
January 1, 2023 - January 1, 2023Pearson BTEC Level 2 – Customer Service
January 11, 2030 - December 9, 2025Pearson BTEC Level 2 - Customer Service
January 11, 2030 - December 9, 2025Pearson BTEC Level 2 - Customer Service
January 11, 2030 - December 9, 2025Industry Experience
Software & Internet, Professional Services, Education, Healthcare, Government, Retail, Telecommunications, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Data Annotator
We have the best data annotator experts on Twine. Hire a data annotator in Birmingham today.