Hi, I’m Akvilė Vitkauskaitė, a customer service and sales specialist with over 10 years of experience in high-volume customer service, consultative sales, and client retention across fintech, kitchen design, and healthcare sectors. I’m adept at resolving complex inquiries, driving customer satisfaction above 95%, and leveraging AI tools to improve workflow efficiency. I pride myself on building strong relationships with clients, enabling repeat business, and collaborating effectively with production, delivery, and installation teams to ensure seamless service. I’m an EU citizen with UK settled status and I’m fully remote-ready from Croatia. I thrive in international, cross-functional teams and enjoy adapting to new tools and environments to deliver excellent service, even under pressure.…

Akvilė Vitkauskaitė

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Hi, I’m Akvilė Vitkauskaitė, a customer service and sales specialist with over 10 years of experience in high-volume customer service, consultative sales, and client retention across fintech, kitchen design, and healthcare sectors. I’m adept at resolving complex inquiries, driving customer satisfaction above 95%, and leveraging AI tools to improve workflow efficiency. I pride myself on building strong relationships with clients, enabling repeat business, and collaborating effectively with production, delivery, and installation teams to ensure seamless service. I’m an EU citizen with UK settled status and I’m fully remote-ready from Croatia. I thrive in international, cross-functional teams and enjoy adapting to new tools and environments to deliver excellent service, even under pressure.…

Available to hire

Hi, I’m Akvilė Vitkauskaitė, a customer service and sales specialist with over 10 years of experience in high-volume customer service, consultative sales, and client retention across fintech, kitchen design, and healthcare sectors. I’m adept at resolving complex inquiries, driving customer satisfaction above 95%, and leveraging AI tools to improve workflow efficiency. I pride myself on building strong relationships with clients, enabling repeat business, and collaborating effectively with production, delivery, and installation teams to ensure seamless service.

I’m an EU citizen with UK settled status and I’m fully remote-ready from Croatia. I thrive in international, cross-functional teams and enjoy adapting to new tools and environments to deliver excellent service, even under pressure.

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Language

English
Fluent
Lithuanian
Fluent
Croatian
Beginner

Work Experience

Kitchen Sales Designer at Magnet
January 1, 2025 - January 1, 2025
Designed kitchen projects in 3D CAD software to meet customer requirements and budget, achieving 95% satisfaction. Managed end-to-end customer journeys for trade and retail clients, liaising with production, delivery, and installation teams to ensure seamless service. Built strong relationships with trade clients, winning repeat business and new accounts.
Business Energy Lead Generator at Tritility
December 31, 2022 - December 31, 2022
Engaged UK businesses via cold calling, building trust with decision-makers. Conducted bill audits and processed Letters of Authority (LOA) with 100% accuracy.
Customer Support Agent at SiteL (UKHSA)
December 31, 2022 - December 31, 2022
Handled high-volume inbound calls on sensitive topics with clear, empathetic support. Resolved 80%+ of queries independently, reducing transfers and logging data accurately. Recognized for patience, professionalism, and teamwork during peak demand.
Kitchen Sales Designer at Wren Kitchens
January 1, 2021 - January 1, 2021
Created and presented 3D CAD kitchen projects tailored to customer needs and budgets—achieving a 60% close rate. Delivered 95% customer satisfaction, maintained CRM records with 100% accuracy; ranked No. 1 in 2019.
Customer Service Representative – Fintech at PayPal
December 31, 2008 - December 31, 2008
Handled incoming calls and emails from private and business customers regarding PayPal procedures. Resolved 80%+ of queries independently using the knowledge base. Advised on account statuses, suspensions, and limits with high accuracy.
Receptionist at RBH Hospital
December 31, 2015 - December 31, 2015
Front-desk duties, patient coordination, and administrative support in a hospital setting.
Sales Advisor at Virgin Media
January 1, 2015 - January 1, 2015
Customer-facing sales advisor, handling inquiries, upsells, and service repackaging for existing customers.
Train Hostess at Irish Rail
January 1, 2012 - January 1, 2012
Customer service and onboard assistance for rail passengers.
Account Manager at Xerox
January 1, 2007 - January 1, 2007
Managed client accounts, coordinated service delivery, and supported sales activities.
Proofreader at UAB Presa
January 1, 2004 - January 1, 2004
Proofreading and quality assurance for Lithuanian-language content.
Freelance Translator / Interpreter at Various (Lithuania & Ireland)
January 1, 2012 - January 1, 2012
Freelance translation and interpretation services for Lithuanian and English.

Education

Certificate in Translation of Technical English Language at Kaunas University of Technology
January 1, 2002 - January 1, 2003
Bachelor of Arts (BA) in Lithuanian Philosophy at Vytautas Magnus University
January 1, 1998 - January 1, 2002
Certificate in English Language Teaching (ELT) at ACELS
January 1, 2010 - January 1, 2010

Qualifications

Certificate in Translation of Technical English Language
January 1, 2002 - January 1, 2003
Bachelor of Arts (BA) in Lithuanian Philosophy
January 1, 1998 - January 1, 2002
Certificate in English Language Teaching (ELT)
January 1, 2010 - January 1, 2010

Industry Experience

Retail, Financial Services, Professional Services, Manufacturing, Software & Internet, Healthcare, Education

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