I am Rocio Silva, an Operations Lead with extensive experience in logistics and team management. I’ve built a proven track record of enhancing operational efficiency and customer satisfaction through strategic process improvements. I excel at leading cross-functional teams, optimizing workflows, and driving measurable results in fast-paced environments. I am motivated by continuous improvement and collaboration with stakeholders to deliver outstanding service.

Rocio Silva

I am Rocio Silva, an Operations Lead with extensive experience in logistics and team management. I’ve built a proven track record of enhancing operational efficiency and customer satisfaction through strategic process improvements. I excel at leading cross-functional teams, optimizing workflows, and driving measurable results in fast-paced environments. I am motivated by continuous improvement and collaboration with stakeholders to deliver outstanding service.

Available to hire

I am Rocio Silva, an Operations Lead with extensive experience in logistics and team management. I’ve built a proven track record of enhancing operational efficiency and customer satisfaction through strategic process improvements.

I excel at leading cross-functional teams, optimizing workflows, and driving measurable results in fast-paced environments. I am motivated by continuous improvement and collaboration with stakeholders to deliver outstanding service.

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Language

Spanish; Castilian
Fluent
English
Advanced
German
Advanced

Work Experience

Operations Lead
September 1, 2022 - October 30, 2025
Current role leading a team of 10 to 15 Control Tower Logistics Specialists. Develops and implements operational strategies to enhance cargo management efficiency and savings. Supports the billing freight audit team. Conducts KPI analysis to assess and improve carrier effectiveness. Fosters a culture of continuous improvement.
Logistics Specialist at DHL Global Forwarding
December 1, 2020 - December 1, 2020
Led pricing negotiations initiatives with transport operators and served as the primary point of contact for the customer. Managed Airbus material inbound flow and overall logistics processes for inbound/outbound shipments.
Import Analyst at Mediterranean Shipping Company
December 1, 2016 - December 1, 2016
Created and managed import and export customs manifests, ensuring compliance with international trade regulations. Verified and submitted transshipment paperwork to support smooth operations.
Export Documentation Assistant at Mediterranean Shipping Company
August 1, 2015 - August 1, 2015
Reviewed shipping documentation data for accuracy and completeness. Created and managed bills of lading and managed the telex release process for international shipments.

Education

Bachelor's Degree in International Trade at UADE
March 1, 2009 - December 1, 2015
Master's Degree in Logistics at UADE
March 1, 2016 - December 1, 2016
Exchange Semester at Universität Regensburg
August 1, 2013 - February 1, 2014
Exchange Semester at UNITEC (Auckland, NZ)
February 1, 2012 - July 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Transportation & Logistics, Professional Services