Supported brand launch in Canadian Sephora stores by educating clients and staff on new products. Delivered personalized consultations, simplifying complex information for first-time users. Met and exceeded daily sales and service goals while adapting to evolving priorities.

Beauty Department Manager at Nordstrom

June 1, 2023 - June 1, 2023

Led sales associates to deliver exceptional customer service. Acted as the first point of contact for escalated customer concerns, resolving issues with empathy and efficiency. Created and delivered training content for staff and clients.

Counter Manager at Space NK

June 1, 2023 - June 1, 2023

Trained, supervised, and motivated sales associates to deliver exceptional customer service. Acted as the first point of contact for escalated customer concerns, resolving issues with empathy and efficiency. Created and delivered training content for staff and clients.

Counter Manager at MAC Cosmetics

February 1, 2023 - February 1, 2023

Maintained sales performance while overseeing day-to-day operations and client interactions. Certified trainer, providing technical education on products and best practices to staff and clients. Built loyal customer base by proactively solving service challenges and delivering personalized solutions.

Assistant Counter Manager at Charlotte Tilbury

January 1, 2020 - January 1, 2020

Led client events and managed daily operations in a high-volume retail setting. Supported team members in skill development and coached on customer engagement techniques. Recognized for empathetic communication and ability to build lasting client relationships.